Customer Success Manager

As an early member of Meter's Customer Success team, you're not just supporting customers—you're ensuring that the networks we deploy become the foundation that enables their most important work. From the moment their new network goes live through years of growth and expansion, you'll be the trusted advisor who helps customers unlock the full potential of their networking infrastructure. Every customer relationship you build will directly impact how organizations connect, grow, and serve their communities. What success looks likeIn six months, you'll have built the customer success playbook that turns deployments into long-term partnerships. Your customers won't just use Meter—they'll advocate for us because you've helped them achieve outcomes they couldn't reach before.Your primary measures of success will be:Growth: Your customer portfolio achieves 130%+ net revenue retention annuallySatisfaction: Customer Net Promoter Score averages 70+ across your accountsVoice of customer: Influence product roadmap with insights that lead to three customer-driven feature releasesWhat your day-to-day will look likeMonday starts with reviewing customer health dashboards—who's expanding, who might need attention, what patterns are emerging across your portfolio. Tuesday, you're on calls with a growing tech company planning their next office buildout and a school district preparing for hybrid learning rollouts. You're not just answering questions; you're showing them how Meter's capabilities can support initiatives they're planning six months out.Wednesday brings internal collaboration—sharing customer feedback with Engineering about a feature request that could unlock expansion opportunities, or working with Sales on a renewal strategy. Thursday, you're conducting a business review with a key customer, presenting data on how their network performance improved and mapping future growth plans. Friday involves documenting success stories and refining your customer success processes.Eventually, you'll own strategic relationships with Meter's largest enterprise customers and lead customer success for entire verticals like education or retail. The processes you build in year one will become the foundation for a team of customer success managers. You might develop Meter's customer advisory board or lead our user conference.Who you areYou've helped B2B customers achieve meaningful outcomes (maybe you drove expansion at a SaaS company or managed strategic accounts at a technology vendor).You can translate technical capabilities into business value—explaining how network reliability enables a retailer's omnichannel strategy or helps a school district support personalized learning.Most importantly, you're energized by being the person customers call when they're planning their next big initiative.Why Meter?The internet runs the world. Every email you send, purchase you make, video call you join—it’s all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space.We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive.Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.CompensationThe estimated salary range for this role is $100,000 - $160,000. Additionally, this role is eligible to earn commissions and to participate in Meter’s equity plan. By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice.

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