Customer Success Manager

Company DescriptionJob DescriptionCustomer Success ManagerJob DescriptionAs the FMCG packaging landscape continues to evolve, and consumers become more mindful about sustainability, online consumption, ease of use, convenience, & ingredient transparency in packaging NIQ’s commitment becomes more important than ever before. Packaging is no longer a niche consideration. It is a $900B industry, where shoppers are viewing the FMCG package as a primary driver to their choices to meet their everyday needs. At NielsenIQ we understand the importance here, and the impact it is having on the growth across the industry. Having a holistic view of these material shifts is critical for the long-term success for both retailers and manufacturers.The Packaging vertical within Nielsen IQ is looking for an enthusiastic, organized professional, with a customer centric attitude, and a passion for data, to join our growing team as a Global Client Success Manager, reporting into the Global Packaging Leader. We are looking for a client-focused, excellent communicator, with a strong data-driven solution background and an in-depth knowledge of the CPG industry. This role will support the team carrying out various administrative tasks needed to build and maintain great client relationships while providing outstanding customer service.This vertical has set the industry narrative for clients across the packaging industry. You will be expected to provide day-to-day ownership for the provision of services to the global packaging client base. The role will consist of supporting the coordination of our data delivery, key industry insights around sustainability, eCommerce, and other packaging trends, in addition to other regular reporting outputs. Support the Packaging Team with specific client deliveries and development of the vertical through collaboration, meaningful insights, value add presentations, and other administrative dutiesLead subject matter expertise for NielsenIQ’s solutions relevant to the Packaging verticalShowcase NIQ’s value proposition through the development of use cases & industry thought leadership highlighting the value of NIQ’s portfolio of productsAbility to weave client-specific insights, industry material and thought leadership information into client conversations to build context and clarity to the outcomes our solutions can deliverBuild meaningful relationships with internal stakeholders working in a fast-paced environmentWorking collaboratively with product sales leads, cross-functional partners, and product leadership on new & creative applications for the dataPerform regular reporting tasks and communication with clients to ensure timely, quality deliveryManage client relationships ensuring clear and concise communicationsSupport the project-based output of the team including desk research, sample reporting, etc.Support sales generation amongst our customer-facing service teams consistent with NielsenIQ’s Packaging vertical growth strategy Qualifications3+ years of work experience preferably in a relevant industry (FMCG, consulting, account management)Bachelor’s degreeExcellent awareness of market conditions and client business environmentProficient in Microsoft Office software (specifically Excel)Demonstrated ability to leverage data and discover actionable insightsStrong organizational skills and the ability to produce quality work while demonstrating attention to detail.Excellent communication skillsAbility to prioritize while managing workload and meeting deadlines quickly and efficiently.Ability to work independently in a remote/hybrid office situationAn effective team player that enjoys working as part of a creative and energetic teamInitiative and ability to “make things happen” and be accountableFamiliarity with NielsenIQ tools, applications, and platforms (a plus)We offer:Benefit package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema and theater tickets,Additional days off and recognition of special moments in your life,Stable working environment with employment contract,A possibility to create individual career paths, additional training,A possibility to engage in charity actions and participation in numerous social activities organised within the company,Modern office in a great locationWork in a mixed system: part of the week you work from home (home office), a part from the office. Therefore we provide all the necessary equipment to perform your duties from home. #LI-PP1
QualificationsAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)
About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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