Customer Success Manager

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!The Customer Success Manager (CSM) will develop impactful relationships with our customers and work diligently to ensure each customer achieves a maximum lifetime value with our software. The role requires strong relationship building, product knowledge and business acumen to help restaurateurs overcome the complex challenges they face daily. Reporting to the Manager, Customer Success, the CSM will often work cross-departmentally to solve customer challenges and focus heavily on all efforts to retain the business. The Customer Success Manager is responsible for ensuring product adoption, retention, and growth post onboarding. The CSM will employ their knowledge of R365 and their customers to create success plans and provide delightful solutions. In addition to proactive and reactive customer reach out, the CSM will be responsible for tracking and driving customer health, Net Promoter Scores, and adding new features. How you'll add value: Develop long-term relationships with customers leading to high retention and customer satisfactionEnsure customers are successful with the product following the launch dateManage customer the customer experience and setting expectationsResponsible for tracking & driving customer health and Net Promoter ScoresCreate playbooks & present calls to actionResponsible for reaching assigned targets for customer KPI’sContinuously improve customer experience by proposing new processes and conceptsParticipate in user groups and client facing webinarsHandle any product or full software attrition to identify save opportunitiesIdentify and pass leads to our Sales Growth teamOther duties as assigned What you'll need to be successful in this role: Previous experience with R365 platform3 to 5 years of experience in accounting and/or restaurants5 plus years of experience in a customer facing roleAbility to travel 10%Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPointCollaborative and flexible working styleAbility to teach and coach effectivelyEfficient and timely with deadlines and deliverablesStrong organization and time-management skillsThe ability to work independently without supervisionStrong technical aptitude with experience communicating across multiple platformsPREFERRED QUALIFICATIONSPrevious Gainsight experience or other customer success management platform preferredPrevious project management software experience preferred R365 Team Member Benefits & Perks This position has a salary range of $70,000-$98,500. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.Comprehensive medical benefits, 100% paid for employee401k + matchingEquity Option GrantUnlimited PTO + Company holidaysWellness initiatives Additional Information #LI-BW1DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

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