Customer Success Manager
About AchieversThe "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
As a Customer Success Associate, your role revolves around ensuring the success and satisfaction of customers throughout their journey with the company's products or services
Please note that this role is an 18 month contract. Responsibilities:
Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update them on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome! Qualifications:
2+ years of customer success experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organisations
Individuals who have completed formal sales training through a recognised program
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilising Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor Degree or equivalent experience Additional Information
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been
recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! ✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Our work environment:
Achievers is a hybrid-first company located at 1-11 Gordon Street in
Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
Apply Now
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.
As a Customer Success Associate, your role revolves around ensuring the success and satisfaction of customers throughout their journey with the company's products or services
Please note that this role is an 18 month contract. Responsibilities:
Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
Establish measurable goals and KPIs for your customer accounts
Track all implementation and post-implementation adoption activities
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update them on outstanding queries, reports and campaigns
Manage a revenue pipeline while up-selling and cross-selling within the existing programs
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
Understand your customers requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Recognize your peers for being awesome! Qualifications:
2+ years of customer success experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organisations
Individuals who have completed formal sales training through a recognised program
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Demonstrated analytical skills utilising Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
Experience managing a sales pipeline and carrying a sales quota
Strong customer-facing skills including expectation management, communication skills, information management
Bachelor Degree or equivalent experience Additional Information
Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been
recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture! ✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.
Our work environment:
Achievers is a hybrid-first company located at 1-11 Gordon Street in
Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.
Apply Now