Customer Success Manager

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.Join our global team of 500+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact.Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team.Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.The ideal candidate:Is highly self-motivated and passionate about learning in a fast-paced scale-up environmentPossesses excellent communication skills and has a strong propensity for organization and relationship buildingEnjoys working cross-functionally and collaborating in a team environmentLoves telling a good story using dataDemonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneouslyWhat you will do:Work with customers to ensure adoption, retention, expansion, advocacy and overall successEstablish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum valueStrive to increase product adoption, retention and overall customer satisfactionContinuously probe to uncover account needs, growth and upsell potentialDevelop and execute on account / success plansRegularly engage customers on strategic and operational reviews to evaluate needs and strategic directionPresent the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to themAct as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product directionContinuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base growsWhat you bring:5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account ManagementDemonstrated history of increasing client satisfaction, adoption, retention and advocacyAbility to develop strong client relationships, manage expectations, and critically problem-solveAbility to present, communicate, and work effectively with other internal teamsOutstanding probing and listening skillsStrong analytical skills and use of data to help drive adoption, find opportunities and risksExcellent organizational, prioritization, and time management skillsExperience with other DAM technologies a plusExperience with Salesforce and Catalyst a plusOur Commitment:you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.Benefits and Perks:Fun, casual work environmentFlexible vacation policy100% Company-paid medical, dental, vision, and life coverage for you and your family401(k) - dollar for dollar match up to 6%Commuter benefits Referral bonus plansFully stocked kitchenRoom to advance in a high-growth tech companyCompetitive compensationOur Commitment:Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V#LI-Hybrid #LI-AS1

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