Customer Success Manager

Company OverviewBetterleap helps healthcare organizations accelerate hiring by equipping recruiters with powerful sourcing and outreach tools. Our unique data helps identify the right candidates faster, while our mobile app makes job discovery effortless for healthcare professionals. We streamline hiring so healthcare teams can focus on what matters — patient care.About the RoleWe're looking for Customer Success Manager (CSM) to build and maintain strong relationships with our enterprise healthcare customers. You’ll be the face of Betterleap for our most strategic accounts — ensuring seamless onboarding, delivering exceptional customer experience, and acting as a trusted advisor to executives and key stakeholders.ResponsibilitiesLead enterprise customers onboarding, ensuring a smooth setup, training, and timely security reviews with IT teamsDrive engagement and adoption, identify and mitigate risks, and build advocacy to ensure long-term successOwn all customer interactions, troubleshoot issues, resolve inquiries quickly, and maintain high customer satisfactionDevelop scalable support resources, including guides, FAQs, and video tutorials to reduce frictionExtract actionable insights from customer feedback to inform product improvementsDeliver enterprise reporting, provide monthly performance insights and lead data-driven QBRsManage renewals and ensure enterprise accounts maximize ROIQualifications5+ years in customer success or account management, ideally in B2B SaaS for enterprise healthcareTrack record of leading onboarding, driving adoption, and ensuring growth and retentionConfident communicator, engaging effectively with senior leadership and enterprise stakeholdersQuick to learn complex software, providing expert guidance to customersExperience managing renewals and driving account expansionProactive, accountable, and thrives in fast-paced, high-growth environmentsWhy Join Betterleap?Competitive salary and benefitsWork from anywhereSmall, fast-moving team where your work directly shapes the companyLeading enterprise healthcare organizations as our customersWork with smart, driven people who get things done

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