Customer Success Manager
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.
What you will do at Skan:
Become a trusted value delivery partner for assigned clients Customer Value management and delivery, project reporting, governance ?and consulting
Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey?.
Report and track all CS metrics in the tool... and keep information upto date
Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ?
Understand customer landscape, problem space, value based metrics and align with Skan capabilities?
Build relationships across business owners, technology leaders and vendor management?
Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion?
Build and share customer case studies ?, project learnings and radiate within other teams
Gather Intelligence on customer initiatives, priorities, and Leadership directions
Renewals in partnership with Sales
Usage of licenses (in Production)
Provide Executive briefings and status updates
Program governance: QBRs, Reports, and Risk Management
Organizing customer onboarding, change management and training/certification
Organizing workshops and industry practices
Need to have:
Bachelors Degree
6+ years of professional experience preferably in a customer-facing role
Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
Leadership skills and an ability to coordinate and collaborate with engineering and product teams
Strong project management skills
2+ years experience in the banking and financial segment
Nice to have:
Strong interpersonal skills
Strong organization and presentation skills
A propensity for relationship-building
Professional experience in Financial Services and/or Insurance
Knowledge and certification of Six Sigma principles
Apply Now
What you will do at Skan:
Become a trusted value delivery partner for assigned clients Customer Value management and delivery, project reporting, governance ?and consulting
Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey?.
Report and track all CS metrics in the tool... and keep information upto date
Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ?
Understand customer landscape, problem space, value based metrics and align with Skan capabilities?
Build relationships across business owners, technology leaders and vendor management?
Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion?
Build and share customer case studies ?, project learnings and radiate within other teams
Gather Intelligence on customer initiatives, priorities, and Leadership directions
Renewals in partnership with Sales
Usage of licenses (in Production)
Provide Executive briefings and status updates
Program governance: QBRs, Reports, and Risk Management
Organizing customer onboarding, change management and training/certification
Organizing workshops and industry practices
Need to have:
Bachelors Degree
6+ years of professional experience preferably in a customer-facing role
Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
Leadership skills and an ability to coordinate and collaborate with engineering and product teams
Strong project management skills
2+ years experience in the banking and financial segment
Nice to have:
Strong interpersonal skills
Strong organization and presentation skills
A propensity for relationship-building
Professional experience in Financial Services and/or Insurance
Knowledge and certification of Six Sigma principles
Apply Now