Customer Success Manager

Quva is a health-system pharmacy services company that provides innovative solutions for healthcare providers. The Customer Success Manager will be responsible for onboarding, training, and managing health system customers to ensure successful adoption of SaaS solutions and secure contract renewals.ResponsibilitiesActs as our customers’ main point of contact; take responsibility for onboarding, training and relationship managementConsults and collaborates with customers, at all organization levels from C-level to end users, to ensure they are fully recognizing value from our products and servicesGathers information about customers’ unmet needs and communicates this information within the CS team and other departmentsProvides effective training and consultative working sessions; both remote and on-siteIs available to customers as the Subject Matter Expert on all productsWorks collaboratively within the Customer Success team and with other departments to resolve any customer problems and enhance the customer experienceTracks and documents how customers are using products to impact key hospital metrics (revenue/reimbursement, cost control, core clinical measures, quality outcomes, etc.)Secures the renewal of customers’ SaaS subscriptions and the expansion to additional products and servicesCollaborates and innovates within the Customer Success team to improve our processesParticipates in support coverage rotationSkillsBachelor's Degree1+ year experience in Customer success, account management or software training1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementationsExcellent communication skills across all levels; from executives to end usersExcellent organizational skills and ability to strategically manage multiple customers concurrentlyStrong training and presentation skillsStrong analytical, problem solving and troubleshooting skillsTravel up to but not limited to 10%Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visasBenefitsComprehensive health and wellness benefits including medical, dental and vision401k retirement program with company match17 paid days off plus 8 paid holidays per yearCompany OverviewQuva is a national, industry-leading provider of health-system pharmacy services and solutions, including 503B sterile injectable outsourcing and data software solutions that generate insights to help power the business of pharmacy. It was founded in 2015, and is headquartered in Sugar Land, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.quvapharma.com/.



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