Customer Success Manager
Customer Success Manager Location: Remote | Type: Full-Time | Level: Entry/Junior/Mid Level Start Date: May/June 2026 About the Role We are looking for a motivated and customer-focused Customer Success Manager to join our growing team. In this role, you will support customers throughout their journey, from onboarding to renewal, ensuring they achieve their goals and get maximum value from our product. Key Responsibilities Onboard new customers and guide them through strategic planning, goal-setting, and adoption Serve as a primary point of contact for a portfolio of accounts, responding to inquiries in a timely manner Monitor customer health metrics and proactively identify at-risk accounts Conduct regular check-ins and business reviews with customers Collaborate with Sales, Support, and Product teams to resolve customer issues and relay feedback Track and document customer interactions in HubSpot Work toward retention and expansion targets within your book of business Qualifications 0–2 years of experience in customer success, account management, or a customer-facing role, with K-12, Cybersecurity or EdTech experience a plus Strong written and verbal communication skills Empathetic, problem-solving mindset with a passion for helping customers succeed Ability to manage multiple accounts and prioritize tasks effectively Familiarity with HubSpot or similar CRM and basic data/reporting concepts is a plus What We Offer Mentorship and professional development opportunities A collaborative, customer-first culture