Customer Success Manager

Build the Future with Us — EquipmentShare is Hiring a Customer Success Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Customer Success Manager at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is fully remote. As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes. You act as a strategic partner to your customers—aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio. Primary Responsibilities Own a book of business and serve as the primary point of contact post-sale Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews) Monitor customer health, usage, and sentiment to proactively identify risks and opportunities Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience Act as the voice of the customer or customer advocate – surfacing product gaps, process breakdowns, and improvement opportunities Identify and drive expansion opportunities through increased product adoption and strategic alignment Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications 2+ years in Customer Success, Account Management, or similar customer-facing role Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement Experience working cross-functionally to solve customer problems Data-driven mindset with the ability to translate usage into insights and action Excellent communication skills with a focus on business outcomes (not just activity) Preferred Experience in SaaS, telematics, construction, or fleet management Familiarity with tools like HubSpot or similar CRM/CS platforms Experience building or improving CS processes, playbooks, or reporting Physical Requirements: Must be able to sit for prolonged periods at a desk and work on a computer. Must be able to occasionally travel to tradeshows. Must be able to attend in person quarterly business meetings. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.