Customer Success Manager

Clientbook is a high-growth SaaS company focused on enhancing customer experiences in retail. They are seeking a Customer Success Manager to support nearly 1,000 retail locations by leading training, assisting with customer issues, and collaborating across teams to ensure customer satisfaction. Responsibilities Lead training and onboarding calls to help customers get up and running successfully Jump in to assist with support tickets and customer issues as needed Partner with Product to surface customer feedback, bugs, and feature requests Collaborate with Marketing to contribute to training materials, content, and customer communications Proactively engage with customers to help them adopt features and drive value Identify opportunities for upsells and expansion, and support growth conversations Act as a bridge across teams, ensuring a seamless customer experience Skills Hungry and motivated to grow professionally Adaptable and comfortable wearing multiple hats Strong communication skills, both written and verbal Naturally curious and eager to learn Comfortable working in a fast-paced, ever-changing environment Strong sense of ownership and accountability Experience in sales, retail, or SaaS is helpful, but not required Benefits Additional earnings through a commission structure tied to upsells and account growth Hybrid Schedule In-office: Monday, Tuesday, Friday Work from home optional: Wednesday, Thursday High-growth SaaS company with real momentum Opportunity to learn across Customer Success, Product, Support, and Marketing Clear path for career growth and development Collaborative, energetic team environment Modern office with great perks and culture Company Overview Clientbook provides a SaaS platform designed for retail sales associates. It was founded in 2017, and is headquartered in Lehi, Utah, USA, with a workforce of 51-200 employees. Its website is