Customer Success Lead

Yobi is a rapidly growing tech company in the behavioral modeling and personalization space. Our mission is to ethically democratize the AI revolution. Since our founding in 2019, we have been busy assembling one of the largest consented behavioral datasets in the US, beyond the walled gardens of BigTech. This diverse understanding of consumer intent underpins a proprietary, private-by-design AI model that supercharges machine learning and marketing performance for some of the worlds leading brands, agencies, and Martech / AdTech platforms.At Yobi we believe that every employee should be empowered to own 0-1 contributions and have the opportunity to achieve real impact - and scale that impact - on the business. If that sounds like an exciting opportunity to you, we want to hear from you.Yobi Highlights:Partnerships with Microsoft and DatabricksFully remote or hybrid from several hubs (Boston, SF Bay Area, Seattle, NYC)World-class team of Machine Learning experts who worked on cutting edge recommender systems and internal tools @ Amazon, Uber, Twitter, Meta, etc.Product and Go-To-Market teams who have taken ideas from concept to 9 figure revenue streamsBenefits:Competitive Base SalaryBonus structure for qualifying employeesMeaningful equity & financial upside - a real % of the companyHealth, Dental, VisionFlexible PTO401kAs Yobi’s first Customer Success Lead, you’ll be responsible for ensuring campaign excellence across live programs, from onboarding, performance monitoring, and growth of client campaigns. You’ll be the connective tissue between brands, partners, and internal teams, proactively driving results and providing white-glove support. Your goal: make every Yobi campaign a success story.You’ll need a strong background in programmatic advertising (5–7 years), a strategic mind, and hands-on platform experience (e.g., Nexxen, The Trade Desk, Viant). You should love to make an impact, enjoy solving complex delivery problems, and be energized by client-facing impact.What You’ll DoEnsuring campaigns run smoothly and hit performance goalsTranslate client objectives into clear media plans, creative needs, and setup requirementsCoordinate campaign launches and work closely with internal teams to keep everything on trackMonitor pacing and performance, and step in with optimizations or troubleshooting when neededCoordinate with platforms like Nexxen, The Trade Desk, or Viant to support execution Keep clients informed with regular updates, performance insights, and clear next stepsCollaborate with Sales, Product, and Engineering to resolve issues and share feedback from the fieldWhat You Bring5 to 7 years of experience in programmatic advertising, with a strong track record of campaign deliveryHands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or ViantExperience working directly with clients and solving problems across both technical and strategic layersA strong understanding of how campaigns are paced, optimized, and measuredThe ability to jump into the platforms and figure things out when something’s not workingClear communication skills and a calm, professional approach under pressureA bias toward action, with a knack for bringing order to fast-moving environmentsWe prioritize attitude, culture, and general (technical) fit over matching perfectly into one of our job descriptions. If our mission and work resonates with you, we encourage you to apply. Tell us how you can help drive our products forward, even if you don’t feel like you are a perfect fit for some of the listings.

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