Customer Success Lead
At Listo, we partner with some of the biggest names in sports and entertainment. We’re looking for a Customer Success Lead who will ensure our clients get incredible value from day one, building long‑term relationships and driving growth.
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What You’ll Do
Own client onboarding and make it seamless from day one
Build strong, proactive relationships with operations teams at major venues
Monitor account health and act before problems arise
Identify upsell and expansion opportunities and drive them to closure
Collect client feedback and share insights with the product team
Create playbooks and documentation that scale success
What We’re Looking For
3+ years in customer success, account management, or similar roles at B2B SaaS companies
Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
Proactive mindset — you anticipate needs before clients ask
Strong communicator, comfortable with both stadium ops managers and C‑suite executives
Excellent English, written and spoken
Nice to Have
Experience in hospitality, events, or venue management
Familiarity with CS platforms like Intercom or similar tools
Track record of driving expansion revenue
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If you’re passionate about building lasting client relationships and scaling success, we’d love to hear from you. Apply today and help shape the future of customer success at Listo.
Apply To This Job
\n
What You’ll Do
Own client onboarding and make it seamless from day one
Build strong, proactive relationships with operations teams at major venues
Monitor account health and act before problems arise
Identify upsell and expansion opportunities and drive them to closure
Collect client feedback and share insights with the product team
Create playbooks and documentation that scale success
What We’re Looking For
3+ years in customer success, account management, or similar roles at B2B SaaS companies
Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
Proactive mindset — you anticipate needs before clients ask
Strong communicator, comfortable with both stadium ops managers and C‑suite executives
Excellent English, written and spoken
Nice to Have
Experience in hospitality, events, or venue management
Familiarity with CS platforms like Intercom or similar tools
Track record of driving expansion revenue
\n
If you’re passionate about building lasting client relationships and scaling success, we’d love to hear from you. Apply today and help shape the future of customer success at Listo.
Apply To This Job