Customer Success Engineer

About SprigSprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products.Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time.Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies.If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you.About the RoleAs a Customer Success Engineer at Sprig, you'll be the go-to technical partner for our customers; jumping in to solve complex questions, untangle integration challenges, and showcase the full power of our platform. You’ll act as a trusted advisor, translating technical detail into practical solutions and helping customers get the most out of Sprig. This position works cross-functionally with Sales, Product, and Engineering to drive adoption, unlock value, and ensure every interaction feels effortless. If you're energized by solving puzzles, love making customers feel like heroes, and want to shape the future of user research—this role is for you.This role is based in San Francisco, working from our buzzing HQ office 4 days per week.Your ImpactDiagnose and troubleshoot integration issues, conduct technical demos, and align with business and product goals.Resolve technical questions or objections, identify custom solutions and workarounds to address customer needs and teach customers how to maximize the platform’s value.Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points with a priority to onboarding and roll out planningHelp drive the product roadmap as you bring the voice of your customers into planning meetings to describe inhibiting issues, objects, or lacking features to the product teamPartner closely with sales to support technical onboarding.Act as liaison with our product & engineering teams on escalations. Detailed discovery to allow product teams to efficiently address any issues.Your Strengths2-4+ years of experience as customer support engineerProblem solver mindset - Hunger for understanding why something is happening and enjoy digging into the source code to troubleshoot issuesFamiliarity with SDK integrations and publicly available APIsExcellent communication and writing skills, alongside great problem solving abilitiesBenefits & PerksCompetitive SalaryCompetitive Employee Equity401K ProgramMedical, Dental, and Vision BenefitsFSA/HSA Benefit$175/month Commuter BenefitAdditional Wellbeing BenefitsFlexible Paid Time OffPaid Parental LeaveProfessional Development StipendHybrid Office PolicyLunch and dinner dailyCompany Sponsored Social EventsAt Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.Our Commitment to Diversity and InclusionWe prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.Employee Pay DisclosureThe salary range for this full-time position is $135,000- $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***

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