Customer Success Associate
Let’s be honest — most job posts sound the same.
“We’re a fast-paced dynamic organization seeking a motivated self-starter…”
Yeah. Not this one.
At DataDocks, we’re building software for the logistics industry and we’re looking for someone who’s equal parts:
people person
problem solver
organized human
curious product thinker
This role sits right in the middle of Customer Success and Product.
Meaning? One minute you might be onboarding a new customer, the next you’re testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback.
If you’ve ever thought:
“I like working with customers, but I also want to be involved in building and improving the product…”
…then this role was probably made for you.
So… who are we?
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments.
Translation: we make chaotic operations less chaotic.
We’ve been around since 2013, work with globally recognized brands like HelloFresh and Pepsi, and we’re continuing to grow with a small but mighty team.
We’re not a giant corporate machine.
There are no 14-person approval meetings.
No layers of managers.
No “circle back next quarter” energy.
Good ideas move quickly here — no matter who they come from.
What You’ll Actually Be Doing
This isn’t one of those jobs where every day is identical.
You’ll be involved in things like:
Onboarding and training customers
Helping accounts get the most value from DataDocks
Helping customers discover more value and adoption opportunities
Troubleshooting issues and solving problems
Testing new features before they go live
Gathering customer feedback and identifying trends
Working closely with the team on product improvements
Becoming the internal “voice of the customer”
Basically: you’ll help customers succeed and help us build a better product because of what you learn from them.
You’d Probably Be a Great Fit If…
You genuinely like helping people
You notice details other people miss
You ask “why?” a lot
You enjoy figuring things out independently
You’re comfortable jumping between conversations, testing, problem-solving, and ideas
You want to work somewhere where your opinions actually matter
You’d rather be part of a growing team than a giant corporation
You don’t need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn.
Bonus points if you:
Have startup or SaaS experience
Have worked in Customer Success, Support, or Account Management
Like thinking about user experience and workflows
Enjoy breaking things while testing software
What We Offer
100% remote work
A ton of autonomy and trust
Real opportunities to grow with the company
Exposure to enterprise-level customers
A role where you can influence both customer experience and product direction
A team that values ideas over titles
And most importantly:
you won’t just be another number here.
We’re looking for someone who wants to grow, contribute, think creatively, and help shape where the company goes next.
If that sounds like your kind of thing, we’d love to meet you.
“We’re a fast-paced dynamic organization seeking a motivated self-starter…”
Yeah. Not this one.
At DataDocks, we’re building software for the logistics industry and we’re looking for someone who’s equal parts:
people person
problem solver
organized human
curious product thinker
This role sits right in the middle of Customer Success and Product.
Meaning? One minute you might be onboarding a new customer, the next you’re testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback.
If you’ve ever thought:
“I like working with customers, but I also want to be involved in building and improving the product…”
…then this role was probably made for you.
So… who are we?
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments.
Translation: we make chaotic operations less chaotic.
We’ve been around since 2013, work with globally recognized brands like HelloFresh and Pepsi, and we’re continuing to grow with a small but mighty team.
We’re not a giant corporate machine.
There are no 14-person approval meetings.
No layers of managers.
No “circle back next quarter” energy.
Good ideas move quickly here — no matter who they come from.
What You’ll Actually Be Doing
This isn’t one of those jobs where every day is identical.
You’ll be involved in things like:
Onboarding and training customers
Helping accounts get the most value from DataDocks
Helping customers discover more value and adoption opportunities
Troubleshooting issues and solving problems
Testing new features before they go live
Gathering customer feedback and identifying trends
Working closely with the team on product improvements
Becoming the internal “voice of the customer”
Basically: you’ll help customers succeed and help us build a better product because of what you learn from them.
You’d Probably Be a Great Fit If…
You genuinely like helping people
You notice details other people miss
You ask “why?” a lot
You enjoy figuring things out independently
You’re comfortable jumping between conversations, testing, problem-solving, and ideas
You want to work somewhere where your opinions actually matter
You’d rather be part of a growing team than a giant corporation
You don’t need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn.
Bonus points if you:
Have startup or SaaS experience
Have worked in Customer Success, Support, or Account Management
Like thinking about user experience and workflows
Enjoy breaking things while testing software
What We Offer
100% remote work
A ton of autonomy and trust
Real opportunities to grow with the company
Exposure to enterprise-level customers
A role where you can influence both customer experience and product direction
A team that values ideas over titles
And most importantly:
you won’t just be another number here.
We’re looking for someone who wants to grow, contribute, think creatively, and help shape where the company goes next.
If that sounds like your kind of thing, we’d love to meet you.