Customer Success Architect

Who We AreGravwell is a full-stack security and observability platform built for people who need answers from their data—fast. Whether you're hunting threats, investigating incidents, or validating system health, Gravwell gives you the tools and performance to stay ahead. We're on a mission to simplify the SIEM experience without sacrificing power or flexibility. What You’ll DoAs a Customer Success Architect, you’ll be a technical advisor, a solutions engineer, and a strategic partner all in one. You’ll work with a tight-knit team to help Gravwell customers onboard, operationalize, and scale their deployments—from day one through maturity. You’ll translate complex goals into tailored architectures, automations, and data pipelines that deliver real value. Whether building one-off solutions, running enablement sessions, or acting as technical lead during enterprise rollouts, your job is to help our customers succeed—and love doing it. Your Responsibilities Partner with customers and internal teams to design and deploy Gravwell-based solutions for security, observability, and IT use cases Lead onboarding and implementation engagements, ensuring timely delivery and knowledge transfer Translate customer needs into architecture diagrams, automation workflows, and configuration plans Develop reusable solutions, integrations, and content packs to accelerate adoption Act as a technical advocate during escalations, professional services, and proof-of-value engagements Deliver compelling demos and trainings tailored to technical and executive stakeholders Provide mentorship and guidance on Gravwell’s platform, query language, and best practices Collaborate closely with Product, Engineering, and Sales teams to align customer feedback and roadmap planning What We’re Looking For 5+ years of experience in customer-facing roles like solutions architecture, pre-sales engineering, or professional services Strong technical foundation in cybersecurity, log analytics, infrastructure observability, or SIEM platforms Experience managing Linux servers in production environments Experience with Gravwell or other SIEM/data platforms (e.g., Splunk, Elastic, Sentinel, QRadar) Hands-on experience with Linux and scripting (e.g., Bash, Python) Familiarity with cloud platforms (AWS, GCP, Azure) and associated logging pipelines Demonstrated ability to design and document technical solutions that map to customer goals Exceptional communication skills—you can explain the "why" behind the "how" to both engineers and executives Passion for customer success and problem-solving; you treat success as a team sport Nice to Have Familiarity with detection engineering, alert schemas, automation tools, or OCSF Experience with the Go programming language or any other compiled systems language Previous consulting or professional services experience in a startup or high-growth environment Certifications like AWS Solutions Architect, CISSP, or GIAC (bonus points but not required) Why Gravwell? Work where your impact is direct, visible, and appreciated Full autonomy and trust to solve problems that we may not have known we had Flexible remote work setup with a strong support culture Access to mission-critical projects and real-world security data Help build a better analytics experience Compensation Base Salary: $120,000 - $210,000 Don’t meet every single requirement? That’s okay. We believe great teammates can learn new skills. If you bring curiosity, a strong work ethic, and a collaborative mindset, we can teach the rest. Gravwell is built by people who love solving problems together—we’d love to meet you. Remote Position (United States) Gravwell provides our employees with the flexibility to be creative and successful no matter where they are located. We have a flexible approach to work, meaning you can work from home, regardless of where you live within the United States. Gravwell provides flexible benefits and a collaborative work environment. Equal Opportunity Employer Gravwell is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Gravwell is a progressive and open-minded workplace where we do not tolerate discrimination of any kind.

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