Customer Solutions Consultant

POSITION SUMMARY: The Customer Solutions Consultant (CSC) is a customer-focused position based in a store or customer location responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with identified customers, over the phone, in-store and out of the store gathering customer data to grow customer spend in the Sales Market. The CSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needsRepresent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locationsDemonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accountsGrow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facilityUse a consultative selling approachIdentify and grow existing assigned customer accounts using resources availableProject hunt for new business within assigned customer location(s)Responsible for customer retention/recovery activitiesManage bid follow up and consult on complex ordersImplement local marketing programs for identified customerParticipate in sales blitzesEnsure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentationDrive revenue at assigned stores by making sales calls on nearby facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other CSCsMonitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfactionReview strategies, activities and performance to goals weekly with the Supervisor; attend sales callsWork under the direction of the Supervisor Solutions Consultants to penetrate client accountsMeet or exceed activity standards as established by the Secondary Coverage programMaintain accurate customer relationship management (CRM) system data, including daily activities and account updatesAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent education2+ years of specialized experience in selling or customer servicePresents personal professional imageReliable transportation to the local market to meet with customers, vendors and/or perform other business necessitiesProven organizational and planning skillsProven skills and aptitude to excel in a customer-focused and results -driven environmentAdvanced level of reading, writing and mathematical abilityProficient in Microsoft Office tools, including Word, PowerPoint, Outlook and ExcelESSENTIAL FUNCTIONS:Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications: Strong written & verbal communication skills; ability to build strong internal & external relationships; identify customer needs & provide applicable solutions; efficiently manage time & effectively prioritize tasks; move between tasks & customers ( (different industries & roles) while customers receive excellent service & providing solutions; collaborate with Sales team members & Support partners; Self-motivated, goal-oriented to ensure activity expectations & revenue targets are met or exceeded.Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: US Pay Range: $25.59/ hr.-$30.71/ hr..Additional Details: Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected] have rights under Federal Employment Laws:Know Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection ActE-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish)

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