Customer Solutions Associate

Come join one of Boston's top startups and help us solve a huge challenge for developers and product teams - understanding customer experience. LogRocket leverages AI to give teams complete visibility into their customer's experience - through pixel-perfect replays of user sessions, actionable insights, technical telemetry, analytics, and more! LogRocket has raised over $50M from our investors including Battery Ventures, Delta-v Capital, and Matrix Partners.LogRocket is looking for an enthusiastic, curious, and product-minded Customer Solutions Associate to help support the needs of our growing customer base. This is a great opportunity for anyone looking to be one of the first members of a growing team and to help build and support cutting-edge AI products and services. In the Customer Solutions Associate role you will help support a number of AI initiatives, as well as work directly with LogRocket customers, collect customer feedback, and help expand LogRocket’s product offerings. We’re looking for a motivated individual who’s excited about working with AI, helping customers accomplish their goals, and making an impact at one of Boston’s top tech startups. If this sounds like you, let’s talk! Role Execute on product initiatives and LogRocket customer requestsBecome a LogRocket expert, leveraging LogRocket to help customers get the most value from the platformGuide customers on best practices and help them to answer wide-ranging questionsCollect customer feedback and help improve LogRocket’s product offeringsAssist with data labeling and AI model training effortsBuild and optimize internal processesWork closely with our Product and Engineering teams to guide product roadmaps What we're looking for 3+ years experience in an Operations, Data Analytics, or technical role and/or at a tech startupExperience with data analysis, SQL, or buildings AI toolsSoftware development experience is a plus. Must be passionate about technologyCustomer-focused mindset, with experience working directly with customersExperience working on strict deadlinesEndlessly curious and always excited to learn new skillsEffective and clear communicatorStrong time management skills, ability to prioritize and think critically Benefits & Perks Extensive health, dental, and vision benefitsOpen vacation policy - we all work hard and take time for ourselves when we need it, no strings attachedFully paid parental leave to any employee welcoming a child into their home401k and commuter benefitsGenerous stock options - we all get to own a piece of what we’re buildingRegular team outings and activitiesMonthly employee giftsFor those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks Additional Information LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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