Customer Solutions Architect

Customer Solutions ArchitectRequirements → Solution Architecture → Platform Requirements → Delivery | SF Bay AreaABOUT NEXXANexxa.ai is building artificial super intelligence for heavy industries — enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.THE ROLEWe're hiring a customer focused Solutions Architect who sits at the center of customer engagements, product management and engineering execution. You'll take complex, ambiguous customer problems and decompose them into clean system architecture, technical requirements, and executable project plans that the engineering teams can deliver at quality. This is the bridge between what customers need and what engineers build. You'll own the technical truth of every engagement.WHAT YOU'LL DODecompose customer requirements from workshops and discovery into structured product requirements, system architecture, and technical specificationsDesign end-to-end solution architecture for each customer challenge, scope into a milestone driven project plan, mapped to product roadmapMap customer requirements to product capabilities — identifying what's reusable, what's custom, and what should become platform featuresCreate technical scoping documents with effort estimates, dependencies, risks, and milestone definitions for every engagementCoordinate with engineers (Applied AI and Core engg.) to ensure architecture-driven executionParticipate in customer workshops and technical deep-dives, serving as the technical authority on what's feasible, what's optimal, and what the trade-offs areDefine integration architecture for enterprise systems: legacy ERPs, CRMs, MES, PLMs and IoT platformsEstablish reusable architecture patterns and reference implementations that accelerate future customer deploymentsOwn the technical proposal and SOW inputs — ensuring commercial commitments are technically groundedWHAT WE'RE LOOKING FOR10+ years in systems engineering, solutions architecture, or technical consulting — with at least 3 years designing solutions for enterprise customersDeep experience with enterprise integration patterns: APIs, ETL/ELT pipelines, event-driven architecture, data warehousing, and cloud-native services (AWS preferred)Strong understanding of AI/ML system architecture — you know how to design RAG pipelines, ML algorithms and usage, multi-agent orchestration, model serving, and feedback loopsTrack record of translating ambiguous business problems into clean technical architecture with clear scope boundariesExperience working with heavy industry, manufacturing, supply chain, or logistics customers — you understand the data complexity and system heterogeneity in these domainsExcellent technical documentation skills — your architecture diagrams, scoping docs, and technical specs are clear enough for engineers to execute against without ambiguityStrong communication skills — you can present to a C-level and debug with an engineer in the same dayComfort with customer-facing work — you'll be in workshops, on calls, and in rooms with enterprise stakeholders regularlyNICE TO HAVEExperience with industrial data systems and ecosystems (HANA, S/4, BTP) or Siemens/industrial software stacksBackground in consulting (McKinsey, BCG Digital, Accenture Technology, Palantir Forward Deployed) or enterprise SaaS implementationPrior startup experience where you had to build the architecture playbook from scratchFamiliarity with Confluence, Jira, and infrastructure-as-code (Pulumi/Terraform)WHY NEXXAArchitect the intelligence layer for the world's largest industrial companies — your designs will run with top Fortune 100 companiesWork directly with the CPO and CTO on every engagement — ZERO layers of bureaucracyBacked by silicon valley top VCs, with access to their portfolio network and enterprise resourcesEarly-stage equity with significant upside.

Apply Now