Customer Solutions Architect
The FastTrack Team Is Looking For a Customer Solutions Architect That Specializes In Helping Enterprise Customers Deploy The Microsoft 365 Suite Aligned By Three Solution Areas
Secure Remote Work to improve productivity
Security and Compliance...
Modern Management
In partnership with the Microsoft field sales and services teams (Customer Success Unit, Specialist Team Unit, Account Team Unit, Sales Excellence & Operations and Services), this role helps customers transform their business and IT environments through enablement and usage of Microsoft 365.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Engage and develop relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.
Trusted technical advisor to provide technical deployment guidance and best practices, design their deployment and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.
Ensure FastTrack scale resources and partners deliver that plan with the customer and resolve any escalations or delays.
Serves as the chief deployment coordinator, demonstrating both technical and project governance capabilities.
Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment.
Engaging with customer business and technical leaders.
Coordinating with the customer account teams and partners.
Delivering briefings on relevant technical solutions and strategies.
Embody our Culture & Values
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 2+ years experience in technical program/product management, coding, software development/delivery work
OR equivalent experience.
1+ year (s) of technical knowledge of the Microsoft 365 suite (Intermediate level across suite, proficient level on at least one workload (e.g., management or security).
1+ year (s) of experience explaining technical scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365.
1+ year (s) of experience with Microsoft 365 planning and deployment with enterprise customers.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Preferred Qualifications
5+ years experience in technical program/product management, coding, software development/delivery work
3+ years technical consulting, IT administration, support, project management, customer success management, or related work.
Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
Proficient customer communication skills and ability to collaborate within and outside of Microsoft
Ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies.
Proven track record delivering on team revenue or usage targets.
Ability to travel up to 25%.
1+ year (s) of customer- facing experience.
Customer Solutions Architecture IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 30, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations
Apply Now
Secure Remote Work to improve productivity
Security and Compliance...
Modern Management
In partnership with the Microsoft field sales and services teams (Customer Success Unit, Specialist Team Unit, Account Team Unit, Sales Excellence & Operations and Services), this role helps customers transform their business and IT environments through enablement and usage of Microsoft 365.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Engage and develop relationships with select Microsoft enterprise customers to ensure they get the full value of their Microsoft 365 investment.
Trusted technical advisor to provide technical deployment guidance and best practices, design their deployment and upgrade plans, overcome hesitancy, and gain commitment from the customer to move forward with those plans.
Ensure FastTrack scale resources and partners deliver that plan with the customer and resolve any escalations or delays.
Serves as the chief deployment coordinator, demonstrating both technical and project governance capabilities.
Identify customer deployment, revenue, and transformation opportunities through consistently evaluating the customer environment.
Engaging with customer business and technical leaders.
Coordinating with the customer account teams and partners.
Delivering briefings on relevant technical solutions and strategies.
Embody our Culture & Values
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 2+ years experience in technical program/product management, coding, software development/delivery work
OR equivalent experience.
1+ year (s) of technical knowledge of the Microsoft 365 suite (Intermediate level across suite, proficient level on at least one workload (e.g., management or security).
1+ year (s) of experience explaining technical scenarios, roadmap, key solutions, and technical architectures supported by Microsoft 365.
1+ year (s) of experience with Microsoft 365 planning and deployment with enterprise customers.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Preferred Qualifications
5+ years experience in technical program/product management, coding, software development/delivery work
3+ years technical consulting, IT administration, support, project management, customer success management, or related work.
Enterprise-scale experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
Proficient customer communication skills and ability to collaborate within and outside of Microsoft
Ability to explain key solutions and technical architectures in Microsoft 365 and associated technologies.
Proven track record delivering on team revenue or usage targets.
Ability to travel up to 25%.
1+ year (s) of customer- facing experience.
Customer Solutions Architecture IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until July 30, 2024.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations
Apply Now