Customer Software Implementations Associate - Entry-Level

Fresho is a fast growing tech scale-up on a mission to transform the food industry for the benefit of people and the planet. The Customer Software Implementations Associate will support new suppliers in onboarding to Fresho's platform, ensuring a smooth customer experience while learning about software implementation in a dynamic environment. Responsibilities Assist with supplier onboarding tasks including data preparation, platform configuration, and system setup Support onboarding activities using structured processes, checklists, and onboarding plans Help ensure onboarding timelines, milestones, and tasks are tracked and kept up to date Support communication with suppliers via email, calls, and training sessions Assist in onboarding sessions by helping customers follow along and answering basic questions Escalate issues, risks, or delays to senior team members when needed Maintain and update onboarding trackers, tools, and internal systems Prepare supplier summaries and onboarding materials Support scheduling, coordination, and internal follow-ups Assist in preparing for internal and cross-functional meetings Organise supplier and launch feedback into structured formats Collaborate with Sales, Product, and Support teams to help ensure a smooth onboarding experience Participate in onboarding training and actively build knowledge of Fresho’s platform and processes Practice onboarding tasks under guidance and supervision Continuously improve through feedback, coaching, hands-on tasks, and internal learning resources and support Skills 1-2 years of previous relevant job experience in a customer-facing, administrative, or operational role Experience in roles that involve customer-facing customer interaction, coordination, problem-solving, or managing multiple tasks and timelines - such as hospitality, retail, support, software/tech, or admin Excellent communication skills, with confidence engaging with customers and teammates Highly organised, with good attention to detail, process driven, strong follow-up discipline Comfortable managing multiple tasks and projects Can demonstrate examples of their proactive, can-do attitude in learning new jobs and skills Comfortable working in a fast-paced, evolving environment that comes with joining a company at this stage of their growth Tech-savvy and comfortable using tools like Google Workspace, Slack, Aircall, and a CRM (e.g. Salesforce/HubSpot) Working proficiency and experience in Excel or Google Sheets (e.g. able to manage data, use formulas, and maintain accuracy) Foundational Excel or Google Sheets skills Coachable, curious, and quick to learn - including learning Fresho's product and market, onboarding processes, and adapting as we evolve Experience in foodservice, hospitality, wholesale, logistics, supply chain, or related industries Exposure to SaaS platforms, CRMs, or operational tools Experience supporting projects management Experience working in a team environment or collaborating across different functions Experience working with distributed/global teams or stakeholders across regions Benefits Employee Share Option Plan (ESOP) so you can share in Fresho’s success 20 PTO days annually 10 days paid sick leave annually U.S. public holidays observed by Fresho Flexible health coverage with a $600/month tax-free employer contribution toward the plan of your choice 401(k) plan available for employee contributions Company-funded NY Disability & Paid Family Leave insurance LinkedIn Learning Subscription with weekly work time dedicated to growing new skills Mentoring program to help you grow and exceed your potential Flexible working with hybrid Teams Procaffeinating Wednesdays where the coffee’s on us + in office coffee machines Weekly fresh fruit in the office Regular socials (with snacks and drinks of course!) Fresho merch so you can look sharp in our branded swag Referral bonuses - invite your friends and get paid for it! Employee Assistance Program (EAP) to support your mental health and wellbeing CEO Book Club where role related e-books are on us Additional earning opportunities through Onboarding team-based incentive programs Company Overview The leading software for the food industry, creating a seamless ordering experience between food suppliers and the hospitality trade. It was founded in 2016, and is headquartered in Melbourne, Victoria, AUS, with a workforce of 51-200 employees. Its website is