Customer Service/Tech Support Rep – Tech Products; Night Shift, Remote
Position: Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote) Employer Industry: Customer Service and Technical Support Benefits • Base salary of $20.17/hr, with actual salaries varying based on qualifications and experience • Daily Pay enrollment option to access pay early • Paid training and performance‑based incentives • Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan • Work‑from‑home convenience and flexible schedule • Opportunities for career growth and personal development through mentorship and training programs What to Expect (Job Responsibilities) • Provide inbound customer support using a call flow guide • Resolve technical issues related to hardware, software, and client products • Track, document, and retrieve information in databases • Maintain broad knowledge of client products and/or services • Deliver exceptional customer experiences with a positive attitude What is Required (Qualifications) • 1+ year of customer service experience • Ability to work an evening or overnight schedule • High school diploma or GED • Strong problem‑solving skills and ability to ask probing questions • Proficiency in fast‑paced multi‑tasking and strong computer navigation skills How to Stand Out (Preferred Qualifications) • Technical support experience • Familiarity with iOS and/or macOS or comparable technology • A quiet, distraction‑free environment to work from in your home • Eagerness to learn new technologies • A desktop or laptop to complete PC and internet testing We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr Apply tot his job