Customer Service Trainee

Job Title: Customer Service Trainee Number of Positions: 6 Location: Farmington Hills, MI Location Specifics: Fully Remote Job Summary: Training will be hybrid. Training schedule as follows: On-site: Weeks 1, 2, 6 and 7. Remote: Weeks 3, 4, 5 and 8. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. TYPICAL ASSIGNMENTS In a developing and learning capacity, the Trainee will perform the following typical assignments: Researches inquiries by accessing the claims processing system and other informational sources Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. Maintains related departmental records and files Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. Makes corrections to claims and eligibility Enters new claims, eligibility and subscriber information into the mainframe Reviews subscriber’s coverage to determine type and level of benefits #LI-Remote Minimum Requirements: Bidding Requirements: Possess a high school diploma or equivalent One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. Delta Dental of Michigan, Ohio, and Indiana has been a dental benefits leader for more than 60 years, and today with our affiliates, we are one of the largest dental plan administrators in the country. It’s our mission to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by making investments that build healthy, smart, vibrant communities. We celebrate diverse thought and foster a culture where employees go All In – for the company, themselves, their colleagues and their communities. Employees are offered a comprehensive benefits package that includes medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flexible spending accounts, and tuition reimbursement or educational assistance. Employees are also eligible for annual incentive compensation based on annual business goals. Additionally, employees receive eight hours of paid volunteer time each year, access to an on-staff health coach and personal trainer, plus many other perks. Delta Dental is an Equal Opportunity Employer.

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