Customer Service Technical Associate – Application Technical Support

Wolters Kluwer is a company focused on customer experience, and they are seeking a Customer Service Technical Associate to ensure customer success with their Tax and Accounting products. The role involves resolving inquiries through various communication channels and advocating for both the product and the users.ResponsibilitiesPartner with our customers to effectively resolve customer questions through phone (primary channel), chat and email for system, or product, issuesTake ownership of customer cases from beginning to end. Identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship databaseParticipate in projects and as well as process improvement initiativesProvide general reports to management as requestedParticipate in product testing and review as requiredSecure and keep confidential product and customer dataPerforms other duties as assigned by supervisorSkillsAssociates Degree in MIS, Computer Science, or Information Technology OR equivalent work experienceAbility to work a flexible schedule that may include some scheduled evening hours and Saturday hours during peak seasonMCITP, MCSE, CCA, Network+, Server+, A+ Technical CertificationExperience working in a help desk or customer technical support environmentExperience working with computer networks & internet softwareExperience with technology testing, Citrix, networking, internet services, client server, SQL scripting, and database tablesExperience with Windows registry and application permission keysUse of SalesForce.comAdvanced desktop and mobile computing skills, working knowledge of internet browsing and searchingAbility to diffuse and provide effective resolution to customer complaintsBenefitsMedical, Dental, & Vision Plans401(k)FSA/HSACommuter BenefitsTuition Assistance PlanVacation and Sick TimePaid Parental LeaveCompany OverviewWolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. It was founded in 1836, and is headquartered in Alphen Aan Den Rijn, Zuid-Holland, NLD, with a workforce of 10001+ employees. Its website is http://www.wolterskluwer.com.Company H1B SponsorshipWolters Kluwer has a track record of offering H1B sponsorships, with 94 in 2025, 22 in 2024, 23 in 2023, 10 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.



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