Customer Service Support Specialist
Customer Service Support Specialist
Location: Newbury Park, CA
Salary: $20-$24 per hour DOE
Schedule: M-F 8AM to 5PM
We are seeking a dedicated Customer Service Support Specialist to join a distribution team. This role supports the General Manager, manages data, and communicates with customers to ensure smooth operations and exceptional service. This is a temp to hire position with the potential to become a Customer Service Manager.
Responsibilities
ā¢ Create Excel spreadsheets with product data.
ā¢ Update and maintain master product files.
ā¢ Send invoices and shipment details promptly.
ā¢ Manage product data in shipping portals.
ā¢ Edit and upload images for web use.
ā¢ Respond to customer and supplier inquiries.
ā¢ Answer customer emails and phone inquiries.
ā¢ Process returns, exchanges, and cancellations efficiently.
ā¢ Handle out-of-stock notifications for orders.
ā¢ Print labels and reformat addresses for shipping.
ā¢ Greet visitors and ensure NDA compliance.
ā¢ Perform general clerical and support tasks.
ā¢ Supervise and train customer service team.
ā¢ Assign tasks and balance workloads daily.
ā¢ Develop and optimize customer service procedures.
ā¢ Resolve escalated issues beyond staff level.
ā¢ Monitor and improve departmental performance metrics.
ā¢ Track and enter data for accurate billing.
Requirements
ā¢ Demonstrated experience working within the consumer goods field.
ā¢ Expertise in Microsoft Excel, including the creation and use of complex formulas.
ā¢ Proven ability to communicate effectively, both verbally and in writing.
ā¢ Exceptional attention to detail and organizational skills.
ā¢ Familiarity with the Shopify platform is highly desirable.
ā¢ A dependable team member with strong analytical and problem-solving skills.
ā¢ Minimum of a High School Diploma or equivalent; a College Degree is preferred.
Benefits:
ā¢ Health, Dental, and Vision Benefits Eligible
Compensation / Pay Rate (Up to): $20.00 - $24.00
Apply Now
Location: Newbury Park, CA
Salary: $20-$24 per hour DOE
Schedule: M-F 8AM to 5PM
We are seeking a dedicated Customer Service Support Specialist to join a distribution team. This role supports the General Manager, manages data, and communicates with customers to ensure smooth operations and exceptional service. This is a temp to hire position with the potential to become a Customer Service Manager.
Responsibilities
ā¢ Create Excel spreadsheets with product data.
ā¢ Update and maintain master product files.
ā¢ Send invoices and shipment details promptly.
ā¢ Manage product data in shipping portals.
ā¢ Edit and upload images for web use.
ā¢ Respond to customer and supplier inquiries.
ā¢ Answer customer emails and phone inquiries.
ā¢ Process returns, exchanges, and cancellations efficiently.
ā¢ Handle out-of-stock notifications for orders.
ā¢ Print labels and reformat addresses for shipping.
ā¢ Greet visitors and ensure NDA compliance.
ā¢ Perform general clerical and support tasks.
ā¢ Supervise and train customer service team.
ā¢ Assign tasks and balance workloads daily.
ā¢ Develop and optimize customer service procedures.
ā¢ Resolve escalated issues beyond staff level.
ā¢ Monitor and improve departmental performance metrics.
ā¢ Track and enter data for accurate billing.
Requirements
ā¢ Demonstrated experience working within the consumer goods field.
ā¢ Expertise in Microsoft Excel, including the creation and use of complex formulas.
ā¢ Proven ability to communicate effectively, both verbally and in writing.
ā¢ Exceptional attention to detail and organizational skills.
ā¢ Familiarity with the Shopify platform is highly desirable.
ā¢ A dependable team member with strong analytical and problem-solving skills.
ā¢ Minimum of a High School Diploma or equivalent; a College Degree is preferred.
Benefits:
ā¢ Health, Dental, and Vision Benefits Eligible
Compensation / Pay Rate (Up to): $20.00 - $24.00
Apply Now