**Customer Service Support Representative – Remote Opportunity at blithequark**

Are you a customer service enthusiast looking for a remote opportunity to make a difference in people's lives? Do you thrive in a dynamic environment where learning and engagement are valued? Look no further than blithequark, a leading healthcare company dedicated to improving health and improving lives. As a Customer Service Support Representative, you will be part of our Contact Center team for Client AR & Customer Service in RCM, working with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. **About blithequark** blithequark is a global leader in healthcare diagnostics and information services, with a mission to improve health and improve lives. Our Revenue Cycle Management Division is a key part of this mission, working with healthcare providers to optimize their revenue cycle and improve patient outcomes. As a Customer Service Support Representative, you will be part of a team that is passionate about delivering world-class customer service and making a positive impact on the lives of our clients and their patients. **Responsibilities** As a Customer Service Support Representative, you will be responsible for: * Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims * Continuously evaluating current policies and SOPs and providing recommendations for process improvements * Handling sensitive information in a confidential manner * Reading and understanding explanation of benefits or correspondence * Documenting all activity made to a claim * Communicating via telephone with physicians, insurance companies, and patients * Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information **Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent * The ability to work from home independently and manage your time and tasks effectively * Previous medical and/or call center experience is a plus * A dedicated work-from-home space with a reliable internet connection (at least 50 megabytes per second) * The ability to connect equipment to a router/modem with an Ethernet cord (no satellite internet, Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports) **Why Join blithequark?** As a Customer Service Support Representative at blithequark, you will enjoy: * A remote work opportunity with flexible scheduling * Generous paid time off and a comprehensive benefits package, including medical, vision, and dental insurance options * Flexible Spending Accounts and a 401(k) plan with employee matching * No-charge lab testing and a fitness reimbursement program * Opportunities for career growth and professional development * A dynamic and supportive work environment with a team of passionate and dedicated professionals **Schedule and Benefits** The schedule for this role is Monday-Thursday, 9 AM to 6 PM EST, and Friday, 8 AM to 5 PM EST. As a regular, full-time or part-time employee working 20 or more hours per week, you will be eligible for comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable. **Equal Opportunity Employer** blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified candidates to apply. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering world-class service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! ```html Join Our Team at blithequark We are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Customer Service Support Representative. As a key member of our team, you will be responsible for providing world-class customer service to our clients and their patients, ensuring that all client needs are addressed accurately and efficiently. Responsibilities Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims Continuously evaluate current policies and SOPs and provide recommendations for process improvements Handle sensitive information in a confidential manner Read and understand explanation of benefits or correspondence Document all activity made to a claim Communicate via telephone with physicians, insurance companies, and patients Utilize tools to verify eligibility, claim status, and/or to obtain better billing information Requirements A High School Diploma or equivalent The ability to work from home independently and manage your time and tasks effectively Previous medical and/or call center experience is a plus A dedicated work-from-home space with a reliable internet connection (at least 50 megabytes per second) The ability to connect equipment to a router/modem with an Ethernet cord (no satellite internet, Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports) Why Join blithequark? As a Customer Service Support Representative at blithequark, you will enjoy: A remote work opportunity with flexible scheduling Generous paid time off and a comprehensive benefits package, including medical, vision, and dental insurance options Flexible Spending Accounts and a 401(k) plan with employee matching No-charge lab testing and a fitness reimbursement program Opportunities for career growth and professional development A dynamic and supportive work environment with a team of passionate and dedicated professionals Equal Opportunity Employer blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. How to Apply If you are a motivated and customer-focused individual with a passion for delivering world-class service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! ``` Apply for this job