Customer Service Support Representative - Remote
Job Summary:
Join Labcorp's dynamic Patient Customer Service team as a Customer Service Support Representative, working from the comfort of your own home! We're seeking a passionate and customer-focused individual to deliver exceptional experiences to our patients, doctors, and insurance carriers. As a valued member of our team, you'll have the opportunity to make a positive impact on people's lives while growing your career with a leading healthcare company.
Key Responsibilities:
Respond to 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers, providing solutions to challenging billing issues.
Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient experience.
Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
Maintain performance goals and strive for continuous improvement in a fast-paced environment.
Become proficient in our processes after completing a structured training program, showcasing your ability to learn and adapt.
Requirements and Skills:
High School Diploma or equivalent required.
Previous medical and/or call center experience a plus.
Excellent communication and organization skills.
Proficiency in navigating multiple computer screens and applications.
Alpha-Numeric data entry proficiency.
Dedicated work-from-home space with a reliable internet connection (50 Mbps or higher).
What We Offer:
Competitive salary: $15.25-$21.00 per hour or state/local minimum wage, if higher.
Quarterly variable bonus potential.
Generous paid time off.
Medical, Vision, and Dental Insurance Options.
Flexible Spending Accounts.
401k and Employee Stock Purchase plans.
No Charge Lab Testing.
Fitness Reimbursement Program.
Schedule:
Monday-Friday; 11am-8pm (EST).
How to Apply:
Don't miss this opportunity to join our team and make a difference in the lives of our patients! Apply now and take the first step towards a rewarding career with Labcorp.
Apply Now
Apply Now
Join Labcorp's dynamic Patient Customer Service team as a Customer Service Support Representative, working from the comfort of your own home! We're seeking a passionate and customer-focused individual to deliver exceptional experiences to our patients, doctors, and insurance carriers. As a valued member of our team, you'll have the opportunity to make a positive impact on people's lives while growing your career with a leading healthcare company.
Key Responsibilities:
Respond to 80+ inbound calls daily from patients, doctor's offices, and private insurance carriers, providing solutions to challenging billing issues.
Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient experience.
Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating excellent problem-solving skills.
Maintain performance goals and strive for continuous improvement in a fast-paced environment.
Become proficient in our processes after completing a structured training program, showcasing your ability to learn and adapt.
Requirements and Skills:
High School Diploma or equivalent required.
Previous medical and/or call center experience a plus.
Excellent communication and organization skills.
Proficiency in navigating multiple computer screens and applications.
Alpha-Numeric data entry proficiency.
Dedicated work-from-home space with a reliable internet connection (50 Mbps or higher).
What We Offer:
Competitive salary: $15.25-$21.00 per hour or state/local minimum wage, if higher.
Quarterly variable bonus potential.
Generous paid time off.
Medical, Vision, and Dental Insurance Options.
Flexible Spending Accounts.
401k and Employee Stock Purchase plans.
No Charge Lab Testing.
Fitness Reimbursement Program.
Schedule:
Monday-Friday; 11am-8pm (EST).
How to Apply:
Don't miss this opportunity to join our team and make a difference in the lives of our patients! Apply now and take the first step towards a rewarding career with Labcorp.
Apply Now
Apply Now