Customer Service Support Representative (Remote)
Job Description
Invitae is now part of Labcorp and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
Customer Service Representative
This individual will be on the frontlines responding to a variety of clinician and patient billing related inquiries. The individual will work cross-functionally across... many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.
Responsibilities:
Be well-versed in all processes and policies to respond clearly to high volume billing phone and e-mail inquiries
Collect patient payments through e-mail, phone calls or standard mail correspondence
Setting up payment plans directly with patients
Work closely with other functional areas to increase revenue
Resolve discrepancies, when required
Identify issues and suggest potential improvements
Develop collection methods that consistently lead to achieving or exceeding company financial goals
Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients.
Participate in projects that extend beyond your day to day to stretch you to think outside the box.
Qualifications:
Minimum High School diploma or equivalent required, Bachelor's degree preferred
1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
Ability to work remote
Ability to work independently and commit to a structure environment
Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
Bilingual a plus
Remote Work:
Must have high level Internet speed (50 mbps) connectivity
Dedicated work from home space
Ability to manage time and tasks independently while maintaining productivity
Must meet weekly and monthly production goals
Effective communication skills
Alpha-Numeric Data Entry proficiency
10 key experience
What you bring:
Exceptional attention to detail and organizational abilities
Outstanding customer service/phone communication skills and ability to complete a high volume of calls
Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
Possess a strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
Application Window closes: 9-29-24
Hours 8am to 5pm PST
Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement
Apply Now
Invitae is now part of Labcorp and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!
Customer Service Representative
This individual will be on the frontlines responding to a variety of clinician and patient billing related inquiries. The individual will work cross-functionally across... many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.
Responsibilities:
Be well-versed in all processes and policies to respond clearly to high volume billing phone and e-mail inquiries
Collect patient payments through e-mail, phone calls or standard mail correspondence
Setting up payment plans directly with patients
Work closely with other functional areas to increase revenue
Resolve discrepancies, when required
Identify issues and suggest potential improvements
Develop collection methods that consistently lead to achieving or exceeding company financial goals
Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients.
Participate in projects that extend beyond your day to day to stretch you to think outside the box.
Qualifications:
Minimum High School diploma or equivalent required, Bachelor's degree preferred
1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
Ability to work remote
Ability to work independently and commit to a structure environment
Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
Bilingual a plus
Remote Work:
Must have high level Internet speed (50 mbps) connectivity
Dedicated work from home space
Ability to manage time and tasks independently while maintaining productivity
Must meet weekly and monthly production goals
Effective communication skills
Alpha-Numeric Data Entry proficiency
10 key experience
What you bring:
Exceptional attention to detail and organizational abilities
Outstanding customer service/phone communication skills and ability to complete a high volume of calls
Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
Possess a strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
Application Window closes: 9-29-24
Hours 8am to 5pm PST
Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.
For more information about how we collect and store your personal data, please see our Privacy Statement
Apply Now