Customer Service Support Representative

Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing professional and courteous customer service to external customers, coordinating drug screen collections, and troubleshooting issues.ResponsibilitiesBuilds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customersProvides professional and courteous customer service to external customers, donors, and collection sites via phone and emailServes as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply ordersTroubleshoots collection site and customer issues and provides effective resolutionDocuments issues, action steps, and outcome of inquiriesOther duties as assignedWork schedule is M-F 8:00- 4:30 PM CSTSkillsHigh School Diploma1 year or more experience in customer serviceAssociate's degreePrior or current Labcorp customer service experience1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate SolutionsBenefitsMedicalDentalVisionLifeSTD/LTD401(k)Paid Time Off (PTO) or Flexible Time Off (FTO)Tuition ReimbursementEmployee Stock Purchase PlanCompany OverviewFortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.Company H1B SponsorshipFortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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