Customer Service Support

WEX is a company focused on providing exceptional customer service, and they are seeking a Customer Service Specialist. In this role, you will engage with customers over the phone, answering inquiries and delivering high-quality service while navigating multiple systems.ResponsibilitiesAssist customers by answering questions, resolving issues, and providing education on servicesAnswer between 40-60 inbound phone calls per dayNavigate and effectively use 10-15 different systems simultaneouslyMultitask across multiple platforms during each callDeliver clear communication while providing accurate answers and solutionsEducate customers on additional options or features accordinglyRespond accurately to email inquiries, maintaining proper language, grammar, and spellingAdhere to confidentiality guidelinesConduct thorough research to investigate all inquiries using available reference materialsAchieve or exceed established customer service standards and goalsMaintain product knowledge and actively participate in ongoing departmental training and educationProvide additional training to team members when necessarySkillsHigh School Diploma/GEDProficiency with computers is requiredAccess to high-speed internet via ethernet cable is requiredPrevious exposure managing a steady flow of incoming callsStrong customer service and/or call center background is preferredBenefitsHealth, dental and vision insurancesRetirement savings planPaid time offHealth savings accountFlexible spending accountsLife insuranceDisability insuranceTuition reimbursementAnd moreCompany OverviewWex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is http://www.wexinc.com.



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