Customer Service Specialist (Part-time) - fully remote within USA (m/f/d)

Your Role: As a Customer Support Specialist, you will be a key player in delivering top-tier support across email and social media channels. Your communication skills will help us connect authentically with customers, resolve issues efficiently, and maintain a positive brand presence across our platforms. You’ll be the voice of the brand-empathetic, knowledgeable, and responsive. What You’ll Be Doing: Respond to customer inquiries via email Monitor and engage with our community on social media platforms using Sprinklr Deliver timely, empathetic, and professional support to resolve customer concerns Escalate complex cases to the appropriate internal teams when needed Uphold our brand voice and community guidelines in all public interactions Contribute to a positive customer experience that reinforces trust and satisfaction What You’ll Need: Fluent in English, with excellent written communication 1–2+ years of experience in customer support or community management A strong customer-first mindset and problem-solving skills Experience with Zendesk or similar customer service platforms Familiarity with Sprinklr or other community/social media management tools Nice If You Have: Proficiency in additional languages such as Spanish, Italian, French, German, or Portuguese What You Can Expect On Board: Remote work flexibility Inclusive, team-oriented culture Annual company summer getaway + team meetups across the EU Opportunity to make a direct impact on customer satisfaction and brand perception Exposure to tools and practices at the intersection of customer service and social engagement If you’re passionate about delivering outstanding customer experiences and engaging with online communities, we’d love to hear from you. Our mission is to build lasting relationships through service that’s empathetic, helpful, and always on-brand. Apply now and help shape how we support and connect with our global community. Please submit your CV in English. At JobLeads our mission is to enable jobseekers to land a better job faster. On this mission we are digitizing every aspect of career coaching to make it accessible and affordable to every jobseeker worldwide. We are active in 40+ countries and our products reach over 4 million users monthly. We are a fully remote company with a positive, diverse, and supportive culture. We look for people who are curious, inventive, analytical and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative.