Customer Service Specialist - Paid Training- Onsite
About the position
The Customer Service Banking Specialist at Teleperformance is responsible for addressing customer inquiries and concerns through various communication channels. This role emphasizes innovative problem-solving and effective communication in a dynamic environment, contributing to the overall customer experience and satisfaction.
Responsibilities
Ā Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
,
Ā Calmly attempt to resolve and de-escalate any issues.
,
Ā Escalate interactions when necessary and appropriate.
,
Ā Respond to requests for assistance and/or possible processing payments.
,
Ā Track all call-related information for auditing and reporting purposes.
,
Ā Provide feedback on call issues.
,
Ā Upsell if required.
Requirements
Ā High School Diploma or equivalent.
,
Ā Banking Experience.
,
Ā 18 years of age or older.
,
Ā Proven call center experience.
,
Ā Typing speed of 25 WPM.
,
Ā Proficient in PC operation and navigation.
,
Ā Entry-level network troubleshooting skills.
,
Ā Ability to set up home Wi-Fi network.
,
Ā Ability to set up and configure a router or switch.
,
Ā Core proficiency with a laptop or desktop computer.
,
Ā Able to work independently.
,
Ā Excellent communication skills, both oral and written.
,
Ā Ability to work in a constantly changing and fast-paced environment.
,
Ā Ability to stay composed and objective.
,
Ā Strong listening skills.
Nice-to-haves
Benefits
Ā Paid Training
,
Ā Full Benefits (Medical, Dental, Vision, 401k and more)
,
Ā Paid Time Off
,
Ā Employee wellness and engagement programs
Apply Now
The Customer Service Banking Specialist at Teleperformance is responsible for addressing customer inquiries and concerns through various communication channels. This role emphasizes innovative problem-solving and effective communication in a dynamic environment, contributing to the overall customer experience and satisfaction.
Responsibilities
Ā Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
,
Ā Calmly attempt to resolve and de-escalate any issues.
,
Ā Escalate interactions when necessary and appropriate.
,
Ā Respond to requests for assistance and/or possible processing payments.
,
Ā Track all call-related information for auditing and reporting purposes.
,
Ā Provide feedback on call issues.
,
Ā Upsell if required.
Requirements
Ā High School Diploma or equivalent.
,
Ā Banking Experience.
,
Ā 18 years of age or older.
,
Ā Proven call center experience.
,
Ā Typing speed of 25 WPM.
,
Ā Proficient in PC operation and navigation.
,
Ā Entry-level network troubleshooting skills.
,
Ā Ability to set up home Wi-Fi network.
,
Ā Ability to set up and configure a router or switch.
,
Ā Core proficiency with a laptop or desktop computer.
,
Ā Able to work independently.
,
Ā Excellent communication skills, both oral and written.
,
Ā Ability to work in a constantly changing and fast-paced environment.
,
Ā Ability to stay composed and objective.
,
Ā Strong listening skills.
Nice-to-haves
Benefits
Ā Paid Training
,
Ā Full Benefits (Medical, Dental, Vision, 401k and more)
,
Ā Paid Time Off
,
Ā Employee wellness and engagement programs
Apply Now