Customer Service Specialist, Health Program Representative

The Minnesota Department of Health is committed to improving the health and well-being of all Minnesotans. As a Customer Service Specialist, you will be responsible for reviewing, processing, and fulfilling requests for vital records while ensuring compliance with state laws and maintaining data confidentiality. Responsibilities Review orders submitted online, by fax, or by mail Verify documents and enter information into the Minnesota Registration & Certification (MR&C) system Search for and locate vital records needed to complete customer requests Confirm customer eligibility and print legal certificates and related documents Fulfill orders or respond to customers as appropriate Skills One year of experience demonstrating responsibilities in each of the following areas: Experience performing high-volume customer service or administrative support tasks that involve assisting customers and processing requests Experience entering, updating, and searching data in electronic databases or computer systems with accuracy Proficiency using standard office software such as email, calendars, spreadsheets, word processing tools, and virtual meeting platforms Experience reviewing documents or information for accuracy, completeness, and compliance with established procedures Experience handling confidential or sensitive information in accordance with laws, policies, or organizational standards Ability to navigate ambiguous or incomplete customer requests while maintaining professionalism, patience, and clear communication Ability to follow detailed standard operating procedures while independently identifying errors, recognizing exceptions, and knowing when to elevate issues Ability to maintain accuracy and composure while working under pressure in a high-volume, time-sensitive environment involving confidential data Experience with vital records, legal documents, or work in a regulated environment requiring strict compliance with laws and data security procedures Experience using specialized case management, records management, or government database systems similar to MR&C Demonstrated experience contributing to process improvement efforts, documenting workflows, or supporting quality assurance initiatives Experience communicating with diverse populations, including customers who may be stressed, confused, or facing urgent legal or personal needs Benefits Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Company Overview Minnesota Department of Health is a government organization that provides health care services. It was founded in 1977, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is