Customer Service Specialist - Eugene, OR
About the position
For over 25 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders. We believe that to continue making progress, we need to work together, each bringing our own unique perspectives to make an impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly drive science forward. The Customer Service Specialist will engage with customers through phone or email to identify their needs, take appropriate actions, or escalate issues when necessary. Responsibilities include providing quotes, processing sales orders, documenting complaints, and addressing service issues related to shipments, billing, warranty, and product inquiries. This position reports to the Customer Service Manager and is part of the CMO (Customer Mission Operations) located in the United States and will be Remote. At Abcam, our vision is to be the most influential life sciences company for researchers worldwide.
Responsibilities
• Engage with customers across various channels, including phone, email, and live chat, to deliver exceptional customer service
,
• Handle all critical situations, including complaints and escalated cases, with professionalism and efficiency
,
• Manage each customer case from initiation to resolution, ensuring the customer is kept informed throughout their entire experience
Requirements
• High school diploma or GED
,
• 3+ years experience in customer service and/or client-facing roles
,
• Highly skilled and experienced in information technology, time and project management
Nice-to-haves
• Proficiency with CRM/ERP systems
,
• Experience in conducting in-house training
Benefits
• Paid time off
,
• Medical/dental/vision insurance
,
• 401(k) to eligible employees
,
• Bonus/incentive pay
Apply Now
For over 25 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders. We believe that to continue making progress, we need to work together, each bringing our own unique perspectives to make an impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly drive science forward. The Customer Service Specialist will engage with customers through phone or email to identify their needs, take appropriate actions, or escalate issues when necessary. Responsibilities include providing quotes, processing sales orders, documenting complaints, and addressing service issues related to shipments, billing, warranty, and product inquiries. This position reports to the Customer Service Manager and is part of the CMO (Customer Mission Operations) located in the United States and will be Remote. At Abcam, our vision is to be the most influential life sciences company for researchers worldwide.
Responsibilities
• Engage with customers across various channels, including phone, email, and live chat, to deliver exceptional customer service
,
• Handle all critical situations, including complaints and escalated cases, with professionalism and efficiency
,
• Manage each customer case from initiation to resolution, ensuring the customer is kept informed throughout their entire experience
Requirements
• High school diploma or GED
,
• 3+ years experience in customer service and/or client-facing roles
,
• Highly skilled and experienced in information technology, time and project management
Nice-to-haves
• Proficiency with CRM/ERP systems
,
• Experience in conducting in-house training
Benefits
• Paid time off
,
• Medical/dental/vision insurance
,
• 401(k) to eligible employees
,
• Bonus/incentive pay
Apply Now