Customer Service Specialist - Entry Level (Remote)
Are you ready to drive results and define an industry? Join us as a Customer Service Specialist - Entry Level! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort. Â Â This a Full Remote job, the offer is available from: United States
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Position Summary: The Customer Service Specialist  Spare Parts ensures that the customers are satisfied. The CSS provides superb customer service by responding to customer inquiries in a timely manner, receiving and acknowledging orders, obtaining engineering or other technical support when necessary, and coordinating with Purchasing to have the parts ordered. The CSS will oversee shipments and deliveries, maintain records, and ensure all issues are resolved in a timely and efficient manner. The CSS will prepare system spare parts lists and work with other departments to ensure customers have what they need. This position requires a high level of responsiveness and sense of urgency. Responsibilities include providing effective customer service by establishing a working relationship with internal and external customers through communication via email, telephone, or in person with customers or company employees. **
Essential Functions and Responsibilities:**
 Builds and maintains effective long-term relationships with customers by responding to customer requests with a sense of urgency and driving the customer orders through to completion.
 Acknowledges orders, obtains engineering input on parts, coordinates with Purchasing team for parts orders
 Prepares spare parts proposals for customers
 Enters orders into ERP system
 Prepares packages and bills of lading for outgoing shipments
 Expedites deliveries per customer requests
 Maintains records between Smart Sheet and Epicor
 Ensures all issues are resolved in a timely and efficient manner
 Serves as liaison with manufacturing, engineering, and shipping
 Streamlines operational processes for efficiency and effectiveness.
Benefits:
 Health Insurance with HSA and FSA options
 Dental Insurance
 Vision Insurance
 Life/AD&D Insurance
 Short and Long-Term Disability Coverage
 401(k) with a Company Match
 Paid Time Off
 Paid Holidays
 Paid Sick Time
 Bonus
"This offer from "HireMatch" has been enriched by Jobgether and got a 72% flex score Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
...
Position Summary: The Customer Service Specialist  Spare Parts ensures that the customers are satisfied. The CSS provides superb customer service by responding to customer inquiries in a timely manner, receiving and acknowledging orders, obtaining engineering or other technical support when necessary, and coordinating with Purchasing to have the parts ordered. The CSS will oversee shipments and deliveries, maintain records, and ensure all issues are resolved in a timely and efficient manner. The CSS will prepare system spare parts lists and work with other departments to ensure customers have what they need. This position requires a high level of responsiveness and sense of urgency. Responsibilities include providing effective customer service by establishing a working relationship with internal and external customers through communication via email, telephone, or in person with customers or company employees. **
Essential Functions and Responsibilities:**
 Builds and maintains effective long-term relationships with customers by responding to customer requests with a sense of urgency and driving the customer orders through to completion.
 Acknowledges orders, obtains engineering input on parts, coordinates with Purchasing team for parts orders
 Prepares spare parts proposals for customers
 Enters orders into ERP system
 Prepares packages and bills of lading for outgoing shipments
 Expedites deliveries per customer requests
 Maintains records between Smart Sheet and Epicor
 Ensures all issues are resolved in a timely and efficient manner
 Serves as liaison with manufacturing, engineering, and shipping
 Streamlines operational processes for efficiency and effectiveness.
Benefits:
 Health Insurance with HSA and FSA options
 Dental Insurance
 Vision Insurance
 Life/AD&D Insurance
 Short and Long-Term Disability Coverage
 401(k) with a Company Match
 Paid Time Off
 Paid Holidays
 Paid Sick Time
 Bonus
"This offer from "HireMatch" has been enriched by Jobgether and got a 72% flex score Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now