Customer Service Specialist - Commercial Lines

Stanton Insurance Agency, Inc. has been a trusted partner in helping businesses safeguard their future for over a century. They are seeking a Commercial Lines Customer Service Specialist who will manage client accounts, process endorsements, handle renewals, and ensure exceptional service built on trust.ResponsibilitiesManage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and careServe as the go-to contact for commercial clients, answering questions about coverages, billing, and claimsCollaborate with producers and account managers on quotes, applications, and risk assessmentsWork directly with carriers to ensure policies are issued, modified, or renewed correctlyConduct policy reviews and audits to spot coverage gaps and recommend improvementsSkillsMinimum 1-3 years of experience in commercial insurance or account managementHigh school diploma requiredHold or are willing to obtain a Property & Casualty (P&C) licenseStrong knowledge of general liability, property, auto, workers' comp, and umbrella policiesExcel at communication, multitasking, and building client relationshipsTech-savvy and comfortable using systems like Applied Epic, AMS360, or VertaforeTake pride in accuracy, problem-solving, and staying calm under pressureAssociate or bachelor's degree in business, finance, or a related fieldBenefitsComprehensive health insuranceDental insuranceRetirement plansPaid time offOngoing training and support for professional certifications (CISR, CIC, ACSR)A collaborative, supportive and growth-minded cultureHybrid or remote flexibilityCompany Overview"INSURANCE YOU CAN COUNT ON"​ Independent Agent Representing 12 Insurance Carriers Auto,Home, Business Commercial,Mortgage & Term Life, or Group Health,Workers Comp,BOP In-House Claims Service with Fully Licensed & Professional Staff to Serve You Better It was founded in 1907, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 2-10 employees. Its website is https://stantonins.com.



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