Customer Service Specialist

Join a Global Automotive Leader Customer Service Role (German Speaker) Location: Remote (from Coimbra to the North of Continental Portugal) Office Base: Braga Start Date: 12 June 2025 Contract Type: Full-Time, Permanent About the Role Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal. ️ What You'll Do Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chatsSupport customers with a range of topics from technical inquiries to general service supportEnsure customer satisfaction by delivering clear, empathetic, and solution-oriented assistanceCollaborate with internal departments to resolve complex casesWork in a fast-paced, multilingual environment with the highest standards of quality Languages Required German C2 (native or near-native proficiency)English B2 (intermediate proficiency) Schedule Rotating Shifts: Monday to Sunday 24/7 operation2 rotating days off per weekFull remote working model (after initial training)Flexibility is key this role requires availability across different shifts, including nights and weekends Compensation & BenefitsBase Salary: 1,100 EUR/month (x14 months/year)Complexity Bonus: 80 EUR/month (x11 months/year)Position Bonus: 20 EUR/monthMeal Allowance: 7.23 EUR/day (net)Private Health Insurance: Provided from day one (100% free after 6 months)Full remote setup + career development opportunities with a global industry leader Who You ArePassionate about delivering exceptional customer serviceComfortable with working on a rotational shift scheduleHave previous experience in customer support (preferably in the automotive, tech, or mobility sector)Tech-savvy and quick to learn new tools and platformsThrive in a remote, multicultural environment Hiring Process Application ReviewLanguage Assessment (German and English)Client Interviews (in German) Why Apply? Be part of a prestigious international projectEnjoy the stability and benefits of a long-term contractWork from home with a supportive, friendly teamGrow your career in customer service with real development pathways Ready to accelerate your career? Apply now and become part of something exceptional.

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