Customer Service Specialist

H&H Group is a global company focused on premium nutrition for adults, kids, and pets in the eCommerce space. Zesty Paws is seeking a Customer Service Specialist to provide legendary support for their e-commerce and Amazon shoppers, ensuring a positive customer experience through various communication channels. Responsibilities Provide outstanding customer service via phone, email, social media, and chat Provide trends and concerns regarding products to Leadership Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.) Track and respond to customer concerns via Amazon Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment! Answer customer inquiries via email, chat, social media, and phone Find opportunities to recommend additional products to customers based on the customer needs and past purchases Participate in on-going training and coaching programs Contribute ideas on improving the customer experience! Maintain various spreadsheets, trackers and reports for marketing promotions and special projects Skills Strong verbal and written communication skills Minimum 1 year experience in a customer service role, preferably in an office-based environment Vigorous attention to detail in areas such as proofreading A friendly, positive attitude with a calm and composed demeanor Typing speed of at least 40 WPM Proven self-starter with ability to juggle priorities and manage expectations Available on nights/weekends This role requires you to work on Sunday + 4 weekdays (Saturdays will be off) Benefits 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance Company Overview H&H Group is a global health and nutrition company. It was founded in 1999, and is headquartered in Quarry Bay, Hong Kong Island, HKG, with a workforce of 1001-5000 employees. Its website is