Customer Service Specialist
Description
https://www.auxiant.com/
Auxiant’s Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership
Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
Handle incoming and outgoing phone calls from providers and members.
Handle incoming live chats via the website from providers and members.
Respond to emails via Auxiant secure email from providers.
Essential Functions:
Answer provider phone, live chat, and secure email questions regarding claim status and benefits
Assist with enrollee phone and live chat questions regarding claim status and benefits
Nonessential Functions:
Other duties as assigned or appropriate
Education/Qualifications:
Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
Qiclink experience
Previous call center experience preferred
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customer service experience required
Medical insurance background preferred
High school diploma or equivalent and 1-2 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more
Apply To This Job
https://www.auxiant.com/
Auxiant’s Mission Statement and Core Values
Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.
Core Values: Independent Solutions. REAL Results
Respect
Empowerment
Agility
Leadership
Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.
Job Summary:
Handle incoming and outgoing phone calls from providers and members.
Handle incoming live chats via the website from providers and members.
Respond to emails via Auxiant secure email from providers.
Essential Functions:
Answer provider phone, live chat, and secure email questions regarding claim status and benefits
Assist with enrollee phone and live chat questions regarding claim status and benefits
Nonessential Functions:
Other duties as assigned or appropriate
Education/Qualifications:
Excellent phone skills/etiquette
Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
Qiclink experience
Previous call center experience preferred
Excellent verbal and written communication skills
Proven experience in a professional office environment
Proven customer service experience required
Medical insurance background preferred
High school diploma or equivalent and 1-2 years related experience.
*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more
Apply To This Job