Customer Service Representative/Dispatcher in Gainesville, VA
Job title: Customer Service Representative/Dispatcher in Gainesville, VA at Service Specialties
Company: Service Specialties
Job description: We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.Job RoleSSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team. This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break.Qualifications
Previous call center experience - 1 year
Must be able to type 70 wpm
Ability to handle high call volume
Ability to work independently as well as within the dispatch team
Be familiar with main cities and locations in Northern Virginia
Must be able to accurately document information into our customer data base (Service Titan)
Benefits/Culture
Medical, Dental, Vision, STD, LTD & Life Insurance
401k retirement with match
7 Paid Holiday s per year
Paid Vacation & Personal Days
Continued education with periodic classes
Expected salary:
Location: Gainesville, VA
Job date: Sun, 20 Apr 2025 22:57:12 GMT
Apply for the job now!
Apply Now
Company: Service Specialties
Job description: We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.Job RoleSSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team. This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break.Qualifications
Previous call center experience - 1 year
Must be able to type 70 wpm
Ability to handle high call volume
Ability to work independently as well as within the dispatch team
Be familiar with main cities and locations in Northern Virginia
Must be able to accurately document information into our customer data base (Service Titan)
Benefits/Culture
Medical, Dental, Vision, STD, LTD & Life Insurance
401k retirement with match
7 Paid Holiday s per year
Paid Vacation & Personal Days
Continued education with periodic classes
Expected salary:
Location: Gainesville, VA
Job date: Sun, 20 Apr 2025 22:57:12 GMT
Apply for the job now!
Apply Now