Customer Service Representative/Dispatcher
Job Overview:
We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time...
Duties:
· Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business
· Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment.
· Relay accurate information to technicians, ensuring proficient, quality customer experiences.
· Manage the whereabouts and needs of every technician in the field.
· Record the results of each service call and maintain lead tracking and call logs.
· Respond to customer requests, resolving issues and promoting Wired Electrical Contractors.
· Submit all Tesla forms
· Track and manage any warranty issues
· Update customers throughout the day on the technician's progress.
· Follow up on leads and unsold work from our technicians.
· Solicit customer feedback
· Schedule project inspections and communicate with Inspectors and homeowners
· Be familiar with our company, products, and services so many questions can be answered without consulting others.
· Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.
· Alert managers quickly to significant customer issues.
· Maintain customer database and schedule
Qualifications:
· Proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust and defuse conflict.
· Highly motivated, flexible with a great attitude
· Must live near the Marlborough/Hudson area for occasional meetings.
If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
Job Type: Part-time
Pay: $17.00 - $20.37 per hour
Expected hours: 16 24 per week
Schedule:
8 hour shift
No weekends
Experience:
Dispatching: 1 year (Preferred)
Location:
Middlesex County, MA (Required)
Work Location: Remote
Apply Now
We are seeking a dedicated Customer Service Representative/Dispatcher to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Part time, 16-24 hours, two to three 8 hour days per week to start with possibility of going to full time...
Duties:
· Answer the phone quickly and professionally, establishing customer rapport, and encouraging repeat business
· Evaluate customer calls/emails/texts and other inquiries and assign the best technician to each service appointment.
· Relay accurate information to technicians, ensuring proficient, quality customer experiences.
· Manage the whereabouts and needs of every technician in the field.
· Record the results of each service call and maintain lead tracking and call logs.
· Respond to customer requests, resolving issues and promoting Wired Electrical Contractors.
· Submit all Tesla forms
· Track and manage any warranty issues
· Update customers throughout the day on the technician's progress.
· Follow up on leads and unsold work from our technicians.
· Solicit customer feedback
· Schedule project inspections and communicate with Inspectors and homeowners
· Be familiar with our company, products, and services so many questions can be answered without consulting others.
· Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate.
· Alert managers quickly to significant customer issues.
· Maintain customer database and schedule
Qualifications:
· Proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust and defuse conflict.
· Highly motivated, flexible with a great attitude
· Must live near the Marlborough/Hudson area for occasional meetings.
If you meet the qualifications listed above and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
Job Type: Part-time
Pay: $17.00 - $20.37 per hour
Expected hours: 16 24 per week
Schedule:
8 hour shift
No weekends
Experience:
Dispatching: 1 year (Preferred)
Location:
Middlesex County, MA (Required)
Work Location: Remote
Apply Now