Customer Service Representative- Work from Home

Easterseals MORC is hiring for a Customer Service Representative to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: • Low-cost Dental/Health/Vision insurance • Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. • Generous 401K retirement plan • Paid Leave Options Available • Up to $125 bonus for taking 5 days off in a row. • 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off) • Wellness Programs • We are a PSLF (Public Service Loan Forgiveness) Employer. • We provide bonuses and extra incentives to reward hard work & dedication. • Mileage reimbursement in accordance with IRS rate. • Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. • Student loan repayment options • Pet Insurance Qualifications: • High School Diploma or Equivilent • At least 2 years of clerical customer service experience; high volume call bank preferred Duties and Responsibilities: • Demonstrate ability to engage individuals served and the general public in a welcoming, hopeful, empathetic manner regardless of disability or phase of recovery. • Provides individualized customer service at a high standard, professional level. • Responsible for answering and triaging inbound calls and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or are in need of community resources or referrals. • Responsible for acting as an ambassador of Easterseals and building the interest of individuals in the programs and services that we offer. • Documents all call information according to ESM policy and procedures. • Employee should expect to answer inbound calls and perform other work duties for the full duration of shift. Lunches and breaks are scheduled, and the shift is 8:30 AM-5:00 PM Monday-Friday.