Customer Service Representative with German – Chat Support – Remote Work (Flexible 4, 6, or 8-Hour Shifts)
Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.Sutherland
Unlocking digital performance. Delivering measurable results.Job DescriptionAt Sutherland, you’ll have the opportunity to work with great people on exciting projects for some of the world’s biggest global brands. You can develop new skills and gain professional experience in a supportive and dynamic environment.Become part of one of our largest and most successful projects for a global leader in online shopping!Due to our continuous growth, we are looking for motivated, customer-oriented individuals to strengthen our remote team!We are looking for motivated, customer-oriented colleagues with very good German skills, who enjoy written communication via live chat and are flexible in their working hours.QualificationsYOUR TASKS:Responding to customer inquiries primarily via live chat or e-mailAssisting with questions about orders, accounts, products, and deliveriesUsing internal tools to resolve customer issues and guide them through minor technical problemsCommunicating professionally and courteously in accordance with our client’s standardsFollowing established processes and quality guidelinesForwarding complex inquiries to the appropriate departmentsYOUR PROFILE:Very good German skills (at least B2 level), especially in written communicationGood technical understanding and confident PC usageQuick comprehension, reliability, and accuracy in written communicationCustomer-oriented mindset, independence, and strong self-motivationWillingness to work flexible shifts – including evenings and weekendsAdditional InformationWE OFFER:100% home office – work from anywhereFlexible shift models: 4-, 6-, or 8-hour shifts – to suit your daily scheduleWorking hours between 08:00 a.m. and 01:00 a.m. – early, late, or in-between shifts availableAttractive salary + monthly performance-based bonusesComprehensive benefits package: health and social insurance, meal vouchers, transportation allowanceStructured, paid onboarding and training according to international standards“Refer a Friend” employee referral programVirtual team events, games, and networking opportunitiesVarious development opportunities in a growing international company
Apply Now
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.Sutherland
Unlocking digital performance. Delivering measurable results.Job DescriptionAt Sutherland, you’ll have the opportunity to work with great people on exciting projects for some of the world’s biggest global brands. You can develop new skills and gain professional experience in a supportive and dynamic environment.Become part of one of our largest and most successful projects for a global leader in online shopping!Due to our continuous growth, we are looking for motivated, customer-oriented individuals to strengthen our remote team!We are looking for motivated, customer-oriented colleagues with very good German skills, who enjoy written communication via live chat and are flexible in their working hours.QualificationsYOUR TASKS:Responding to customer inquiries primarily via live chat or e-mailAssisting with questions about orders, accounts, products, and deliveriesUsing internal tools to resolve customer issues and guide them through minor technical problemsCommunicating professionally and courteously in accordance with our client’s standardsFollowing established processes and quality guidelinesForwarding complex inquiries to the appropriate departmentsYOUR PROFILE:Very good German skills (at least B2 level), especially in written communicationGood technical understanding and confident PC usageQuick comprehension, reliability, and accuracy in written communicationCustomer-oriented mindset, independence, and strong self-motivationWillingness to work flexible shifts – including evenings and weekendsAdditional InformationWE OFFER:100% home office – work from anywhereFlexible shift models: 4-, 6-, or 8-hour shifts – to suit your daily scheduleWorking hours between 08:00 a.m. and 01:00 a.m. – early, late, or in-between shifts availableAttractive salary + monthly performance-based bonusesComprehensive benefits package: health and social insurance, meal vouchers, transportation allowanceStructured, paid onboarding and training according to international standards“Refer a Friend” employee referral programVirtual team events, games, and networking opportunitiesVarious development opportunities in a growing international company
Apply Now