Customer Service Representative; Temporary

Position: Customer Service Representative (Temporary, $17.80/hr) Customer Service Representative (Temporary, $17.80/hr) Job Category : Operations Requisition Number : CUSTO 001786 • Posted : March 23, 2026 • Full-Time • Remote Locations Showing 1 location JOB TITLE: Customer Service Representative (Remote, Temporary) DEPARTMENT: Operations FLSA STATUS: Non-Exempt OUR GUIDING PRINCIPLES: • Make every interaction Count • Act with Respect and Integrity • Demonstrate Passion for Continuous Improvement • Be Worth of Trust from all Stakeholders OVERVIEW The Customer Service Representative provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. ESSENTIAL FUNCTIONS • Demonstrates ability to work in accordance with the Savi Linx Guiding Principles. • Resolves customer inquiries and concerns in accordance with client and company policies and with the highest degree of courtesy and professionalism. • Handles eligibility inquiries and all lines of business. • Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. • Provides customer support through telephone calls, email, text, and chat technologies. Accurately documents all correspondence with end-users. • Meets demands for privacy, confidentiality, precision. • Documents all customer information, communications in Customer Relationship Management (CRM) system. Follows proper escalation procedures for unsolved customer requests. • Maintains a working knowledge of our clients’ requirements using a Knowledge Base. • Provides mentoring, training, and development to other CSRs as needed. SUPERVISORY RESPONSIBILITY This position has no supervisor responsibility. EXPECTED WORKDAY/HOURS This position requires full, flexible availability, although will generally be M-F 8-5. QUALIFICATIONS • 2+ years of college preferred. • 2+ years of contact center experience preferred. • High school diploma or equivalent required. • 18 years of age or older • Time management skills and the ability to work independently are essential for this role. • Excellent organizational, written and oral communication skills. • Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer • Customer service oriented (empathetic, responsive, patient, and conscientious) • Must have experience with maneuvering electronic data between various environments. • College degree preferred. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY Savi Linx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr