Customer Service Representative, Spanish/English – USA Remote Jobs
Customer Service Representative, Spanish/English • Provide comprehensive assistance to callers regarding benefit programs • Support members in filing claims and setting up direct deposits • Update and maintain member demographic information • Capture and advise on plan elections • Conduct provider searches and enroll dependents • Act as a liaison for escalated issues • Manage a high volume of calls • Maintain detailed call logs • Participate in outreach campaigns • Collaborate with account specialists to address pending eligibility issues Requirements • Exceptional communication skills • Basic understanding of employee benefits and related products/services • Proficiency with computer systems and ability to learn new software quickly • Experience with office equipment and technologies • Capability to manage high call volumes • A team player who thrives in collaborative environments Benefits • Competitive salary + benefits • Opportunities for professional growth and development • Flexible working arrangements to accommodate office and remote work preferences • Engagement in meaningful work that impacts clients