Customer Service Representative Spanish Bilingual - Insurance

Customer Service Representative Spanish Bilingual - InsuranceAAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team.If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!What We Offer Starting Pay: $24.00 – $26.00/hourBilingual Fluency: English/Spanish fluency assessment providedLocation Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 9:00am-7:00pm will include taking live calls.Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.Comprehensive Benefits Package Growth & Advancement Opportunities What You’ll Do Answer inbound calls and assist members with questions related to AAA membershipsDeliver personalized, proactive solutions and recommend valuable products and servicesEngage with members using strong communication and a friendly, problem-solving mindsetThink quickly and critically to resolve issues—this is not a scripted environmentNavigate multiple systems and tools while actively listening and multitaskingMaintain a positive, can-do attitude in a fast-paced and evolving environmentParticipate in ongoing coaching and development to continually enhance your performance Work-From-Home Requirements Dedicated, quiet workspace without interruptions.You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.Demonstrated ability to uphold productivity and confidentiality in a remote setting.Regular attendance in virtual team meetings and training sessions.Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need Prior customer service experience (recent call center experience preferred)Bilingual skills in English and Spanish, are required.Excellent communication skills (written, verbal, and listening)Ability to multitask and navigate computer systems in real timeA flexible, “can-do” mindset and willingness to adapt to changeHigh school diploma or GEDAbility to pass a background check and drug screeningMust reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019Remarkable benefits:• Health coverage for medical, dental, vision• 401(K) saving plans with company match AND Pension • Tuition assistance• Floating holidays and PTO for community volunteer programs• Paid parental leave• Wellness programs• Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”AAA is an Equal Opportunity EmployerOur organization participates in E-Verify

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