Customer Service Representative - Site Visit Scheduler
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Customer Service Representative I – Site Visit Scheduler
Location: North Carolina (Remote)
Pay Rate: $18.00 per hour
Position Summary:
The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service.
Essential Responsibilities:
Answer inbound calls and place outbound calls to providers and internal partners
Schedule site visit appointments accurately and efficiently
Document conversations clearly and thoroughly based on provider discussions
Maintain a high standard of professionalism and customer service at all times
Ensure accuracy and attention to detail in scheduling and documentation
Utilize Microsoft Excel, Outlook, and Word to complete daily tasks
Required Skills & Qualifications:
Proficiency in Microsoft Office (Excel, Outlook, Word)
Strong attention to detail and accuracy
Excellent time management and organizational skills
Professional communication skills (written and verbal)
Ability to multitask and manage competing priorities
Strong spatial and scheduling coordination skills
Preferred Experience
Appointment scheduling experience
Customer service or call center experience
Experience in a medical office, healthcare, or insurance environment
Remote Work Statement
This position is a remote, work‑from‑home role. Staffing Solutions Organization (SSO) is a remote‑friendly organization committed to fostering a culture where remote work is integral to our success.
To be successful in this role, candidates must:
Be available and responsive during established working hours
Have a safe, private, and distraction‑free workspace
Be able to fully focus on assigned job responsibilities
Benefits That Support You
At SSO, we invest in our employees by supporting health, financial stability, and career growth.
Benefits include:
Health, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.
Customer Service Representative I – Site Visit Scheduler
Location: North Carolina (Remote)
Pay Rate: $18.00 per hour
Position Summary:
The Customer Service Representative I – Site Visit Scheduler supports the Provider Site Visit team by coordinating and scheduling appointments for Site Visit Reviewers conducting Medicaid provider facility visits. This role requires frequent phone communication with providers and internal staff and demands a high level of accuracy, attention to detail, organization, and commitment to excellent customer service.
Essential Responsibilities:
Answer inbound calls and place outbound calls to providers and internal partners
Schedule site visit appointments accurately and efficiently
Document conversations clearly and thoroughly based on provider discussions
Maintain a high standard of professionalism and customer service at all times
Ensure accuracy and attention to detail in scheduling and documentation
Utilize Microsoft Excel, Outlook, and Word to complete daily tasks
Required Skills & Qualifications:
Proficiency in Microsoft Office (Excel, Outlook, Word)
Strong attention to detail and accuracy
Excellent time management and organizational skills
Professional communication skills (written and verbal)
Ability to multitask and manage competing priorities
Strong spatial and scheduling coordination skills
Preferred Experience
Appointment scheduling experience
Customer service or call center experience
Experience in a medical office, healthcare, or insurance environment
Remote Work Statement
This position is a remote, work‑from‑home role. Staffing Solutions Organization (SSO) is a remote‑friendly organization committed to fostering a culture where remote work is integral to our success.
To be successful in this role, candidates must:
Be available and responsive during established working hours
Have a safe, private, and distraction‑free workspace
Be able to fully focus on assigned job responsibilities
Benefits That Support You
At SSO, we invest in our employees by supporting health, financial stability, and career growth.
Benefits include:
Health, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.