Customer Service Representative - Senior Collector
About Working at Commerce
Building a career here is more than just steps on a ladder. Its about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesnt stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, youll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. Youll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and lets talk.
Compensation Range
Hourly: $20.00 - $22.00 (Amount based on relevant experience, skills, and competencies.)
Essential Functions
Collect on high-risk accounts to control loss rates and reduce gross charge off. According to business need, may be assigned varying levels of collections
Perform in depth skip tracing as required by account
Leverage internal Bank resources to obtain customer/account specific information
Provide guidance and training to team members as necessary
Quickly identify irregularities in spending, possible identity theft, or fraud, etc.
Generate and send various customer facing communication regarding account activity
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Familiarity with inbound/outbound/blended dialing environment
Basic understanding of Debt Settlement and Consumer Credit Counseling programs
Ability to read and understand a consumers credit profile
Ability to train team members and serve as a mentor
Ability to prioritize collection effort and expense based on balance, loan type, etc.
General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High School Diploma or equivalent combination of education and experience required. Associates degree in Business Administration preferred.
2+ years collections experience required
1+ year skip tracing and/or credit bureau experience required
**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Collector job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.00 to $22.00 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-Remote
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
Apply Now
Building a career here is more than just steps on a ladder. Its about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesnt stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, youll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. Youll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and lets talk.
Compensation Range
Hourly: $20.00 - $22.00 (Amount based on relevant experience, skills, and competencies.)
Essential Functions
Collect on high-risk accounts to control loss rates and reduce gross charge off. According to business need, may be assigned varying levels of collections
Perform in depth skip tracing as required by account
Leverage internal Bank resources to obtain customer/account specific information
Provide guidance and training to team members as necessary
Quickly identify irregularities in spending, possible identity theft, or fraud, etc.
Generate and send various customer facing communication regarding account activity
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Familiarity with inbound/outbound/blended dialing environment
Basic understanding of Debt Settlement and Consumer Credit Counseling programs
Ability to read and understand a consumers credit profile
Ability to train team members and serve as a mentor
Ability to prioritize collection effort and expense based on balance, loan type, etc.
General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High School Diploma or equivalent combination of education and experience required. Associates degree in Business Administration preferred.
2+ years collections experience required
1+ year skip tracing and/or credit bureau experience required
**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Collector job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.00 to $22.00 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-Remote
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 811 Main St, Kansas City, Missouri 64105
Time Type:
Full time
Apply Now