Customer Service Representative (Semiconductor)

Qnity is a global leader in materials and solutions for advanced electronics and high-tech industries, seeking a Customer Service Representative. This role involves managing customer orders, providing solutions, and collaborating with various functional partners to enhance customer experience and meet operational needs. Responsibilities Manage customer orders through Customer Service work processes and systems Handle all types of customer orders, including indent orders and services invoicing requests Supports customers with coordination of returns when required, following Qnity’s Return Policies Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions Weekly participation in meetings with the Supply Chain team to analyze possible material delays Identify and deliver value added services Proactively provide differentiated services to our customers by thorough understanding of our service offerings Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution Support commercial strategies with Qnity customers across multiple businesses Provide backup coverage as necessary Responsible for establishing and maintaining relationships with the customers Respond to sales team inquiries as: prices, stock, latest sales, etc Skills Bachelor's degree or equivalent is preferred Develop proficiency as a Customer Service Representative Proven ability to build and maintain strong customer relationships Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers Ability to identify areas for improvement and escalate for change management implementation Excellent interpersonal and written communication skills Strong office skills Knowledge of the Order to Cash (OTC) transactions in SAP Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI) Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment Salesforce.com experience is a plus Logistics, operations, or manufacturing experience preferred Benefits Comprehensive pay and benefits package Company Overview Qnity is a premier technology provider across the semiconductor value chain, empowering AI, high performance computing, and advanced connectivity. It was founded in undefined, and is headquartered in , with a workforce of 10001+ employees. Its website is