Customer Service Representative (Sales and Related)

Remote Full-time
We're seeking a customer-focused Customer Service Representative to provide exceptional support to our customers. The successful candidate will be responsible for resolving customer inquiries, issues, and concerns in a timely and professional manner.
β€’ Key Responsibilities:*

1. *Customer Inquiries:* Respond to customer inquiries via phone, email, chat, or social media.

2. *Issue Resolution:* Resolve customer complaints and issues in a timely and professional manner.

3. *Product Knowledge:* Provide accurate information about products or services.

4. *Customer Relationship:* Build strong relationships with customers to increase loyalty and retention.
β€’ Provide excellent customer service to customers
β€’ Conduct routine customer service calls
β€’ Research and resolve customer inquiries to customer satisfaction
β€’ Uphold high customer service standards
β€’ Providing Sprint customers superior customer service
β€’ Providing customer service to internal and external customers
β€’ Maintain client customer service and satisfaction standards in all customer contacts
β€’ Provide exceptional customer service to ongoing customer delivery and client satisfaction
β€’ Deliver exceptional customer service through customer interaction and appropriate product delivery
β€’ Support multiple Account Managers by resolving customer issues
β€’ Provide training to customer on Office Depot programs and web tools
β€’ Solicit customer feedback to improve service
β€’ Encourage resolution to customer complaints
β€’ Ensure customer satisfaction by answering the day-to-day customer inquiries, transactional requests, and general customer service needs
β€’ Ensure resolution of customer issues
β€’ Handle all customer complaints immediately and resolve to the customer's satisfaction
β€’ Represent the store in a positive manner while providing excellent customer service
β€’ Creating the ideal customer experience with each customer interaction
β€’ Work nights, weekends, holidays, and variable schedule(s) as required in a retail environment
β€’ Meet or exceed sales quotas in an accountabilitybased culture

Apply Now

Apply Now
Apply Now β†’

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